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Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Cook's Comfort Systems, Inc. Reviews - 100

4.5
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Sydney McLean

This is the second time we’ve used Cook’s Comfort because we met John Goosie, one of their field technicians, whom we requested for our first call. He was great! Professional, knowledgeable, speedy and they were reasonably priced! Rob Cook came to our home the second, most recent, visit. He came donning his COVID-19 mask and was also very professional. We’ve had great success with Cook’s comfort, would use them again and would definitely recommend them!!

Tiffany Frederick

I am redoing my review. The technician was on time and professional. Here's my problem. We were told that we needed a new compressor, therefore a whole new unit. Quoted almost $6000 for new outside & inside unit. We had someone else come out and look at it and were told the wiring was done wrong to kick start the compressor. As simple as that and it was fixed. Why didn't the technician from Cook's Comfort catch this during his diagnostic check? I'm so glad we decided to have a third opinion and saved ourselves almost $6000 we didn't have to spend.

betty Simmons

Kaleb was very friendly and knowledgeable. He diagnosed the problem within five minutes and had it fixed in less than fifteen minutes. Job well done Kaleb.

Jamie J

The office was very polite and easy to work with. Our technician Caleb H was very customer friendly and took the time to help us understand what we needed to know to fix our cooling system. I would definitely recommend Cooks, thank you for the great service!!

Miranda Young

John Hartman was great! Highly recommend them.

Adam Farr

Absolute trash do not use them came to my house said problem was fixed took payment and scooted away. An hour after the tech left ac was right back to what it was doing before refused to fix their mistake. Scam artists 101 these people are.

Reaper81fudd

I just had the pleasure of deal with Cook's Comfort Services a/c tech Mr. Fielden. I will say this I have problems explaining what things are doing. When Mr. Fielden came he asked the basic questions and took the time to listen and try and understand what I was trying to tell him. I showed him to my a/c unit and he began to do his thing and explaining what he was doing. I'm sure he was tired of me asking him question after question but you wouldn't have known. He also took the time after my repair was done to explain what I could look or listen for in the future to help aid in future services. I hope I don't need service again in the near future but if and when I do I hope Mr. Fielden will be my tech that Cook's Comfort Services sends.

Christy D'Andrea

Very prompt and courteous service. Explained everything very well. No surprises. I will happily use them again.

Betty Mansfield

Cook's Comfort Systems is very reliable and reputable. They have been our GO TO HVAC company for about 20 years. The technician today was very enthusiastic about his work and answered all of my questions. He provided an HVAC tutorial. The office staff are very pleasant, responsive, and proactive. The quality and reliability of their work comes from the top of the organization, Gerard Cook, who has sold us two systems for two different homes. (DO NOT use anyone else by the name of Cook, a mistake I once made.) I highly recommend Cook's Comfort Systems and using their $199 two visits per year maintenance plan which ensures efficiency and safety of gas heating systems and decreases the chance that the air conditioning will go out.

June 1, 2021: I still love Cooks Comfort Systems! Talk to the servicemen. Besides doing a great job, they provide great tips!

Bryce Stevens

I chose Cook's randomly the first time I ran into a problem after buying my home back in 2009. I was pleased with them then, and every time I have needed their help since then. Then are as fast as one could hope for, honest, fair, and have saved me money with good advice at no charge over the telephone several times. I just had a new HVAC unit installed by them, and was impressed by how quickly they got to me in this cold weather, and how clean they left my yard when they were finished as compared to many other contractors. This is a good family-owned business who treats their customers right.

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Cleanliness
4
Comfort
4
Staff
4
Facilities
4
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