Cook's Comfort Systems, Inc.

Great communication arrived promptly, the tech, Kaleb is very knowledgeable & was more than willing to discuss options. We look forward dealing with them to possibly have a new unit installed sometime in the spring

Responded quickly and was at my house on time. Repairman was professional and friendly.

Very professional and courteous, easy to deal with and talk to, prompt and timely service with easy notifications of when arriving.

Technician was professional, competent, and efficient. Diagnosed and fixed my issue within just a few minutes. They were backlogged, but still got here in two days, even called to see if they could move the appointment up a few hours (was fine with me as I work from home). Very happy with results.

We have a business with no air this morning, called Cooks, now back in business with very responsive timing. Thank you Cooks!

The technician was very helpful, so I have complaints with him, but rather the company and their partnership with Home Depot. Maintenance call was setup by Home Depot, and I was informed by both parties that this would be a free estimate. Not only did I not get an estimate on the work, but I was also charged $105 for a visit just to be told:
- The previous owner and changed the duct work under the house,
- The tank for the gas heat was nowhere to be found,
- and I didn’t even receive a quote but a referral to have someone else come out to give us a quote on the job.

If you are going to partner with someone to advertise a “free” service, then you should hold up your end of that. Also, my account was sent to a debt collection agency rather than trying to reach out to me.

Good professional service but time window for appointment beas very wide

Actually showed when they said!
I originally bought my whole unit from them and it is still under warranty, still glad I made the choice to use them.

I was pleased with the company's notification and confirmation process. They arrived on time with a great attitude in spite of tremendous heat. I will definitely use them again and recommend to my friends in the Knoxville area.

Brian and Lou did a fantastic job replacing my split system heat pump unit. They showed up 15 minutes early and did not leave until verifying the smallest things were in good order and that I understood the ins and outs of the system, including the nice new thermostat they installed. When they took a lunch break they asked if I wanted anything – how thoughtful, I thought. Most noteworthy was that while attempting to get my car out of the way so they could back up the large van down my curvy and inclined driveway, I parked on my lawn which was soaked with rain and covered in slick wet leaves. This caused my rear wheel drive car to slide down the hill of my lawn. After Brian and Lou attempted to push me out unsuccessfully, Lou used a couple of his personal straps to pull my car out so I didn’t have to call a tow truck. This was outside of his duties and I greatly appreciated his help. It ended up ruining his straps so I made a quick trip to Home Depot to replace his straps. Both Brian and Lou did a fantastic job and showed great customer service. I will continue to use Cook’s Comfort systems far into the future.
Devin Patterson – Oak Ridge