Cook's Comfort Systems, Inc.

Logan was here at 9am sharp, and he was so friendly and professional (as all of their employees have been). He also stayed a few minutes after the repair to make sure there were no other issues. I was actually pleased with the repair cost. They have my business for life.

The $59 tune up and clean through Hone Depot was an excellent deal. The man that came was polite and professional. I'm happy to know that my system is in good working order.

Mr. Hartman was polite, knowledgeable, and efficient. He gave us lots of valuable information on two older systems and made recommendations.

I hope that my new Trane HVAC system works as hard, and performs as efficiently, effectively and as flawlessly as the three men from Cook’s who installed the unit.
I’m sorry that I don’t recall the names of the installers. We just called them the A Team.
I saw first hand the difference between an HVAC installed by a builder with a poorly trained or uncaring team, and Cook’s Comfort Systems’ A Team.
Previously, the drain from my furnace dripped on the cement pad where the outside air conditioning unit sat, and the underside of that unit rusted out. The new unit is installed on elevated blocks so water can drain and air can circulate. The installer added an extension to the existing drain pipe and rerouted it off the pad so that it now drains into the soil. He added clear caulking, where there was no caulking previously, around the electric box and other places to seal it against water intrusion. He also repainted the gas line, and leveled the new unit. The previous unit was not level.
Under the inside attic gas heater, they built a drain pan under the unit to catch any drips of condensation that might fall. Under the previous unit, we used a baking pan to catch the drips of water because there was nothing installed to catch drips.
And this is just what I can see, I have no idea of other things that I can’t see or don’t notice that were corrected by the A Team.
I wish we would have replaced this unit two years ago instead of trying to repair it. That was before we discovered Cooks, and we were using a different HVAC company. In hindsight, the previous HVAC company appeared to be more focused on repairs, and were not looking at the lowest cost of ownership for the customer. At some point, it is time to replace the unit instead of having the ongoing expense of constant repairs and the inconvenience of not having heat or air conditioning for days when it does have yet another breakdown.

The inspection was very thorough, and the technician was very informative and told me how to keep the unit in good shape. I got lots of very useful information. A very good experience.

The Diagnosis phase: The service tech, D Crowley,was very professional and explained what was happening at the heat furnace. Waiting on follow up and part change schedule from the home office. 2nd tech came out And the repair complete. Thank you for the service and repair. Excellent response

Literally had no idea what they were doing. Completed missed a bad breaker and cost us an extra $600. Will never use again and won't recommend.

Cooks is seriously like family! I won’t let anyone look at my system except cooks. Caleb has performed maintenance on our unit, and is helpful, so knowledgeable and courteous. He is on time, respectful and gives us the honest truth.

Logan was prompt, courteous and went straight to the problem and fixed it. The price was reasonable and I couldn't ask for anything more.

Ronnie Weaver

Punctual. Very early on appt time. Technician arriving soon text received prior to him coming. Friendly, knowledgeable and informative.