Conway Services

Excellent job. This is my third time calling for different reasons and they never disappoint. The technicians have all been friendly and knowledgeable. They explain exactly what steps are being made to correct the problem.

Complete No Show. When I called to check on status (after sitting in 85 degree house All day waiting on them), I found out that they had changed appt time to over a week later but didn't advise me. I never received any text, email or phone call during whole ordeal. I was never able to talk to anyone other than the call center located in TX vs. TN. While the individual call center employees were perfectly nice, they had no authority to resolve my issue and could only email the Memphis office, who never responded. Terrible customer service. They lost my business.

We had a backed up drain in our kitchen. The plumber came out and tried to snake it 5 times before saying he needed a jetter machine but that the jetter matchine is currently broken with no repair date. He suggested that we call another company to come out and that for the time being, we could still run our dishwasher and use the sink but that it would eventually back up again. I turned on the dishwasher immediately after he left, and an hour later, our sink was almost overflowing (as evidenced in the photo). I called and left a message for the plumbing manager on two different days to ask about the jetter machine. Here we are, seven days later, and still no communication from a plumbing manager.

Mike was awesome. He arrived, assessed the situation, fixed the issue and was done in about 20 min. He also educated us about our Generac generator. He's topnotch.

The repair technician that arrived today was polite, courteous and used care inside the house. He inspected the units and gave me a detailed list of issues found. Although no repairs were done at this time due to the overall cost, the information received was valuable in making a decision to replace the old and out-of-date HVAC units currently in use.

Brayden was the tech who came out and serviced our unit, and he was professional, prompt and was very knowledgeable in his job and made sure we were satisfied before he left. I can’t say enough good things about this young man and the way he represented the company.

Bruce Bates was the technician that came in response to a complaint we made to the Better Business Bureau. You should be very proud to have him
With your company. He was very personable, knowledgeable, and thorough.. we were ready to change companies, but are now satisfied with
Conway and will continue to use them in the future.

I’m giving Conway two stars only because the tech really meant well.
I called because I had a clogged P-Trap. When I set the appointment, I was told that they would come out and assess the issue and provide me with a free estimate - I already knew what the issue was. Anyway, the tech came back with an estimate, I said fine… Long story short a couple of hundreds of dollars later, the issue wasn’t resolved. I still have a clogged drain.
Then I was told that they would send another tech later that afternoon to provide me with further explanation and more estimates - no call, no show. No follow up from Conway. Their own company name was CON in their name brand.
I’m disappointed and won’t be ever using them again. They were of no help & my bank account is short hundreds, again with ZERO solution. As a matter of fact, the clog is WORSE now.

It was easy to make the appointment and the appointment scheduler was courteous and very pleasant.
David arrived promptly and was polite and informative. He doesn't waste time and stays focused to get the job done . David is a nice young man and I wish him much success .

Conway services is a CON!
Why would I pay more for a simple drain issue. They apparently try to bait you in with the “drain cleaning $73” coupon but then arrive and said it’s $89 service fee and then more for the actual darn service. Nope I should have known I’d be wasting my time. I went to Lowe’s and bought a 50ft auger and cleaned my own dream line. Cost me $49 for the auger at Home Depot definitely the better and should have been the first choice I made.