Conway Services

Appointment was scheduled for between 8 and noon. I called Conway about 10:45 as we had not yet heard form the electrician. Answering service promised to call back in 10 minutes or less.

Never returned the call.

At 1:00 called again. Same promise. Again no call back.

Electrician called at 3:10 to say on his way. Remember the appointment was scheduled for between 8 and noon. Arrived after 3:30

Upon arrival they quoted light switch replacement would be at $116.00 per switch. We had several to replace.

Plus didn't have any switches on his truck. Wanted to reschedule.

The appointment was made for light switch replacement over a week prior.

The 2 gentlemen were polite, but horrible service. Waisted our whole day.

Service declined because of price, failure to answer our calls, and late hour of arrival.

While Conway is certainly not the cheapest company in the area, at one time believed the premium prices were worth the services provided. I have spent a considerable amount of money, probably more than I should have, with this company over the years. I was even foolish enough to spend money on their service plan. While most of the services Conway provided in the past were performed well, although with an inflated price tag, the latest attempt to get Conway out to our home has been a disaster. After three no call/no shows, I'm beyond frustrated with the lack of response and care this company has shown. The lip service provided by the customer service team is nothing more than that, just empty promises falling on deaf ears at this point.

EDIT:
I contacted this “Quality Assurance” manager as instructed by the company’s review. No response was ever received from this individual. One can only assume that this person is so overwhelmed by the amount of customers logging complaints like I am, that she doesn’t even have the time to respond to all of them…or they don’t care enough to. I did however make a fourth appointment with their “Customer Service” department. I was less than surprised when for a fourth time, they no called/no showed me yet again. Save your time/money and find another reputable HVAC company. There are plenty of them who will do better work for less money.

Conway Services serviced my air-conditioning unit (capacitor issue) today 6/4/2023. Noah Rodgers was my technician - a nice young man - professional, articulate, works every Sunday (glad he does), on time, and knowledgeable. I received texts informing me of the appointment, what to expect, when the technician would arrive, and a survey nearly immediately after Noah’s departure. I have always said that Conway Services is amongst the best in the Memphis market. I’ve used their services and products since 1999. And now they’re backed by ARS, a large company in the industry that’s among the top service providers. Some say They’re on the high side on price. I say, you get what you pay for in this service business, and that means you can’t get any better than Conway Services.

I called about a drain problem i was having and Conway very quick to respond. The technician that came out was Mr. Terrell and I could not be happier with his services today. He was kind, upbeat, and very knowledgeable. Will definitely be calling Conway for any future needs!

The technician took his time and explained what he was doing to my unit. He was patient when I asked him questions.
Very friendly and professional. Will definitely use them again.

Conway is a company that I highly recommend. They gave me a good price on a complete new system and came out the day after I talked with the sales professional Jacob. He gave me several choices and didn't pressure me to purchase things I didn't need which I appreciated. Two really nice guys showed up to remove everything inside and out before I knew it... I got a much needed complete new HVAC system. Made by Carrier and both Tim & Prince, the installers, were just great! They arrived on time & got right to it on a long days work. Tim explained everything he was doing too as the day went on. Really made me feel that he respected my property & me. Prince, literally was one, he was so helpful to me while in my attic, I don't want to say just exactly how he went way above what a home owner could ever expect from an install but let me tell you, he DID & my new duct work is spectacular! These guys were so kind and I enjoyed their presence like we were all old friends. I had a huge mess in a room where they had to install a new out take vent and I didn't feel that either one of them judged me for this over packed room. They just moved the furniture and took care of my home while they worked the day away! Tim and Prince both worked hard all day doing an excellent job in removing my very old system and by installing my new Carrier. I'm chilling in my bed writing this review happy to be cold tonight and because they insisted we check the heating before they cleaned up, I'm positive that I will be warm next Winter 😉 they left my home super clean too, nothing left behind. I am very pleased with Conway Services for an excellent experience with such an important purchase, I'd recommend them to everyone! Thanks 😊

Everyone we that has been out to service the units or to fix them, have been very professional and pleasant to deal with. They explain what they are doing and what needs to be done. We have been a Customer for several years. Very pleased with this Company.

The Technicians and staff when calling are awesome. They are professional and courteous. The wait time for service could be a lot better. I waited over 5 hours and the technician stated he could have gotten me earlier. I guess there is a communication and scheduling issue that is not coinciding. Over all I like the company as a whole.

Michael A. Was extremely professional upon his arrival for our service call. He thoroughly inspected our hot water heater upon being told our pilot light had been intermittently shutting off and finally no longer lighting. It was determined that we needed a new hot water heater. He was very knowledgeable on the available options and talked us through each one explaining each one in great detail. We went with a tankless after having so many issues with a tank in the home. He got us set up and on the docket for the next day to have it installed. Thank you so much for your hard work.

Nova Kopolovic is the BEST! When I tell you he loves his job and takes extreme pride in everything that he touches. Nova is very thorough! He’s service me on several occasions, and every time his customer service and work ethic is beyond phenomenal. Thank you, Nova Conway has one of the best.
I appreciate your patience with me ❤️, if there were more people in the world like him. The world 🌎 would be a better place.

Shavodka