Baggett Heating & Cooling, Inc

Woke up to ice covering my 3 week old unit. Called Baggett and the response was quick and handled with great professionalism. Top down!! Kurt was, as always, on top of his game and Quickly resolved the issue of concern. Again, from the initial call to Kurt wrapping everything up Baggett always does a great job!!

Would not hesitant to recommend Bagget heating and air to anyone. Very professional and helpful. Showed up at the house on time completed work in time given. Technicians were Very helpful willing to answer any question. Uniforms were clean and not torn.

Overall, I chose this business bc of the consistently good reviews. Good tech that came out, friendly/ answered all questions. Provided 3 stars, bc the service I paid for included cleaning my HVAC and I was informed that didn’t happen bc of the cold temperature we had at the time. I purchased the 1 year plan, bc if not I would’ve cheated myself since I didn’t get the full service experience.

After having our AC out in 90+ degree weather, our technician Ed came out quickly and resolved our issue. He also shared the benefits of their annual maintenance plan which we signed up for. This was our first time using their service and we are very happy with our experience and received a fair price, especially for after hour rates (weekend).

I called at 6:45 on a frigid day at the end of a week of snow and temps below 30*. They returned my call just before 8am, scheduled me in a slot for 8-10am that morning, and the technician arrived around 8:15. He was very polite, respectful, and professional taking the time to explain to me everything he was doing. He did a very thorough inspection and got our heat going again within a couple hours. Very grateful to have found Baggett!

I can't say enough good things about Baggett! Their service and sales are the best. I never worried about anything. My house is and has been cool through all of this heat and warm during the winter! Jason and Kurt are the best! Thanks.
Ryan just did my maintenance and I couldn’t ask for better service. Great bunch!

We have been using Baggett since we moved here in 2018. In the winter of 2018 we woke up to our house being 45° and our heat and emergency heat completely out. Baggett came out that day and fixed our HVAC system but let us know it was pretty much only a bandaid for a very old unit. We ended up getting a new unit installed in February of 2019 by Baggett and we haven’t had any issues at all! With the one year warranty and service. I love that they call or text me to make my appointments twice a year because if not I would definitely forget! Every service tech we’ve had has been so nice, respectful, and helpful!

I was out of state when my AC wasn't working. My son was home at the time. I got the recommendation from a good friend to use Baggett Heating. I called them and explained what was going on to the operator, she said someone would called which they did. The very same morning my appointment were made, they came out a little earlier than my appointment but they let me know in advance that they were coming earlier. Once they came to my house the person identified the problem and informed me how much it would cost. Being that I was out of town, they still communicated with me, didn't give me the run around and they did everything they said they would do. Everyone was professional and friendly and I'm going to recommend other people to use this service also.

Ed was very professional. Very knowledgeable and took the time to explain to me what was going on with my unit. Will recommend Baggett to anyone needing timely professional service.

This company has been nothing but great customer service with myself and my family. If anything goes wrong with my A/C they will be the 1st company I contact. They have proven to be very competent in what they do. They offer financing which I think is great as not everyone has thousands saved in their account when your A/C goes out. Not only are they knowledgeable, they are very accommodating. They work with you on when you need them to come out to the location and they also give you all repair options; band-aid solutions, repair, or replacement. They are dream to work with. They are super responsive which is a good trait to have in the customer service field. As soon as they are done looking at the A/C etc they are quick to get a quote drafted up for me. We had my mother-in-law's A/C done through them and everything is going great. Thank you for the outstanding customer service!!