North Georgia Heating & Air

All employees that came to diagnose and install the new system were very courteous. Daniel was very helpful setting up the new thermostat and explaining the system.

This is the first time that I used North Georgia Heating and Air. My very old Trane heat pump stopped working. I was very pleased with the quick response I received from this company. I decided to get a new unit instead of repairing the old. North Georgia was able to get the new Trane heat pump installed the very next day. The installation team arrived when expected, were very efficient, and did a quality job. I highly recommend North Georgia Heating and Air.

The technicians were courteous and thorough. Explained everything. Went over billing. What I didn’t like was the email receipt wasn’t itemized and the part that was replaced wasn’t mentioned. I count on the receipt to provide date of service, what was done & what was charged.

I’ve had excellent service from North Georgia Heat & Air both times that I’ve used them. From contract to installation it was handled professionally.

N.G.Heating and Air seems to be a very reliable company with skilled technicians that's polite and answered all my questions . I will definitely call upon N.G.heating and air for my repairs/maintenance in the future

Omg I will only use this company!! They are so trustworthy and professional! My tech found the issue and fixed it and he came out the same day I had called. Best company ever.

They were extremely prompt. The repairman assessed the situation and explained it to me. He also gave me advice on filter changes.

Parker was very courteous and thoroughly explained potential issue I might have down the road tied to the furnace. I like to have my unit checked out in Spring and early fall.

I contacted this business because my home's auxiliary heater was turning on instead of the regular heater. They charged $29 for a diagnosis and the problem was that the breaker had tripped and needed to be reset. I was charged $158 by the technician to turn on a switch. They got the job done but not very ethical. I'll be calling a different business for future AC/Heater issues.

The install went well, but there was absolutely NO FOLLOW-UP after the guys left. We would have expected a phone call to see if we were happy or if there were any issues. And perhaps someone to come back to make sure it was installed and working correctly. We received no follow-up communication except for the thank you letter approximately 3 1/2 weeks after installation. We also are unsure of what we need to do for preventive maintenance to validate the warranty.

An in-person demonstration of our new unit operation would be very helpful. The thermostat control is definitely not user friendly for programming and we find the online explanation confusing. Our smartphones are connected to the thermostat, but it frequently goes off-line.