Santoro Oil

Matt was excellent and quickly determined the issue and was able to rectify immediately. I highly recommend Santoro for all heating/cooling service calls.

I Called for emergency oil filled for tank, since I was running low. The secretary ask me if it was a “one time fill” or if I wanted to get it filled and become a customer. Since I didn’t want to be a customer, turned me away. Hey I’ll find some other oil place that take my $ to fill my tank.

Arthur was very kind and courteous. He asked to use my back door so he didn't have to carry anything dirty through my house. I was surprised but very pleased at this request. He was nice to my dogs and was very patient with their barking - he said they were being very good! After he was done, he came and knocked on my front door to give me paperwork. He told me he shut the back gate but asked me to check it so my dogs didn't escape. He was super nice and a pleasure to have work on my furnace. He was quick, polite and I felt very comfortable having him in my home. Thank You!

The service person sent to the house was very knowledgeable and helpful. This is my first year with Santoro Oil. I am pleased so far. Everyone I have dealt with has been courteous and willing to assist with our needs.

Everyone I've come in contact with in my many years as a Santoro customer has been very responsive, competent and friendly. They are the model of what customer service should be like.

Can't speak to their service, but not happy with their sales process. I called the main number to get pricing and payment information for our new home - was given a cell phone number to call Tony - I left a message for him and didn't hear back that day. In the meantime, I spoke with and signed up with another company for a year. Tony called me back a couple days later and I explained that I had since gone with someone else (he may have called earlier in the week, but never left a message). When I told him who we had gone with, he told me I'd better make sure I knew what I was getting into with this particular competitor. I said we had already committed to the company as I needed to make sure I lined up an oil delivery for the winter, so there wasn't much I could do at that point. He said, "do me a favor, Google complaints on this company, it's a good idea to see what other people have experienced" I told him it was too late, we were already customers with that company. While he may be correct in that people have had bad experiences with his competitor, it seemed pointless try to have me second guess my decision to go with another company, when I had already explained we were committed. It was a lost sale on his part, and his reaction came across as sour grapes. It really rubbed me the wrong way.

Signed a contract in Aug. on our new house. So far, very happy with the customer service, price and delivery. I would recommend to anyone looking for an oil provider in Rhode Island.

I have been a customer of Santoro Oil for over 33 years and I am extremely happy with the service they have provided! They are available 24/7, which is something you appreciate when it's 1 a.m. and your heat is out!
Paul Farrell

Have had Santoro Oil since they bought out Douglas Oil. Have been VERY satisfied with Santoro. In fact, better satisfaction with Santoro than with our original Douglas Oil company -- and we liked them very much!

JT called before the appointment time to let me know he was on the way, he supplied with an approximate arrival time. When he arrived, he explained to me what he was going to do to repair my problem, and gave me an approximate time to complete. John actually finished the repair in less than his estimate. He cleaned up the work area upon completion, and explained what he had done. All in all this was a pleasant service visit.