Over-priced, not so good customer service, and no forgiveness fees! I have saved so much time, peace of mind, and money by changing service. So sorry, but just trying to help others make an informed decision, as we all need to save where we can! Hopefully they have improved! Good luck.
No matter when you call Santoro about a question or concern they are always helpful, efficient and friendly. It can be a hectic time of day or season and yet you would not know it from the response on their end of the phone.
I've never had a bad experience with pricing, customer service or technician's when they needed to come and service my furnace. Great company and great customer service!
Tracey
Over-priced, not so good customer service, and no forgiveness fees! I have saved so much time, peace of mind, and money by changing service. So sorry, but just trying to help others make an informed decision, as we all need to save where we can! Hopefully they have improved! Good luck.
Dr. Gigglez
When my furnace stopped working, they came to my house really fast and got the problem fixed quickly ! I love Santoro Oil ! Best Oil Company ever !
Linda O'Connor
No matter when you call Santoro about a question or concern they are always helpful, efficient and friendly. It can be a hectic time of day or season and yet you would not know it from the response on their end of the phone.
pr r
Mike Toti has been amazing with his communication and professionalism on several occasions. Santoro is lucky to have him.
David Devarney
Another great annual servicing job by Pete Congdon. He was also very instrumental during a previous year when he repaired a fuel leak on our burner.
Shawn McCarthy74
Great professional service! They showed up when they said they would and did a great job. Very satisfied customer.
Kenneth Cottrell IV
This place used to be amazing, but the last few times I've called they haven't performed how I've expected them to.
Edit: thank you for a reply. I did attempt to talk to a manager today, but it went straight to voicemail and I never got a call back.
Joanne Zito
Eric was very polite and a pleasure to deal with. We are quite satisfied with the service provided by Santoro Oil!
Mike Siravo
I've never had a bad experience with pricing, customer service or technician's when they needed to come and service my furnace. Great company and great customer service!
Kelly Forst
Just started service with Santoro. We are new to Oil heat, coming from the south. The technician was thorough and informative.