Handy Oil Burner Service

Sara and Lance where absolutely amazing. We got our furnace serviced and running after an issue with it and us being new homeowners knowing very little about it. It was affordable and fast and we have our hot water back and I feel much more confident and relieved with this heating system now!
I will 100% be returning to them for all our system's maintainance!

Handy Oil Burner Service restored my heat and repaired several bursted heating pipes during the recent cold wave. The quality of this service was outstanding! The owner Lance Handy demonstrated excellent listening skills to clearly understand the problem. He was very responsive and was able to identify the problem area and then fixed it with ease. Based on my personal experience he is truly a skilled professional. Going forward, I will only call Handy Oil for all of my HVAC/ plumbing needs for my multi family home.
Sarah was courteous and remarkable and kept me updated on estimate arrival time of service.
Benita

This service company was responsive and professional, but most of all, I appreciated that they were kind, relational, and treated my trouble with navigating a home warranty company (which they don't normally work with due to the unnecessary hoops they have been put through in the past) with respect, understanding, and good humor. I definitly recommend Lance Handy Oil, and will call them again in a heartbeat.

We came home from Dinner on a Sunday night to find out furness was on the fritz and decided to call a few companies and Handy Oil Burning Service was the one who called immediately and scheduled my service with ease, and I was confident I called the right company after I talked to Sarah. Lance arrived on time the following day and was very professional, talked out the underlying issues and repaired timely, and it was the best sound when the heat kicked on and no banging and smoking! Thanks to the team!

Had to place an emergency service call with Handy after my tank started leaking unexpectedly following a fill up. Sarah was super helpful on the phone! Got me scheduled for the following day. Lance and team showed up on time and banged the job out. Did a great job and cleaned up after themselves. Very happy with the service and will be using them for future repairs.

Lance is great! All of my experiences with him and his team have been excellent. Lance is extremely knowledgeable, quick to respond, and provides great service at fair prices. Would definitely recommend Handy Oil Burner Service!

Great and prompt service. Very communicative and diagnosed problem quickly and had me up and running in no time. Service man was extremely knowledgeable and very helpful. Definitely experienced! Really great job!

These guys installed a gas steam heating boiler in December 2022. They matched the price and system of another company who had a 2 week wait list. Handy was able to install next day, so I went with them instead. It has been a nightmare since.

The install included the destruction of mortar around the chimney where they installed a new stack/vent from the new boiler. This was not repaired. Each visit left a massive mess and water all in the boiler room. Furthermore, the workers bumped the other boiler’s damper that resulted in it turning off, requiring a service tech from a different company to repair at $130. The pipes around the new boiler leaked and required multiple follow up visits to repair. At the last repair visit, the spill switch was disconnected by them requiring another visit. All the piping was not replaced, it was spliced with older pipes and you guys charged me a service fee of $150 for this repair which was not paid.

Let’s fast forward to after a completed install and multiple visits, I was notified by my tenants that their unit was not heating. I reviewed the boiler. It had a low water light illuminated indicating that was likely the problem. However, this unit has an auto water feeder that should not allow this problem to arise. I contacted my regular HVAC company for a service call fee of $130. They reviewed and inspected the unit. Found that the auto water feeder was not connected to the unit. Also found that the original, outdated gas feed line was still in place and was never replaced as mandated by the city/state of Providence, RI when new units are installed. Even more troubling was the firomatic was removed and replaced with an exposed 120V electrical that was grounded to an exposed metal box. This was live and is a major safety issue.

I also wanted to point out that the quote honored from another company for this install is a lesser efficiency model (82% instead of 84%).

Communication has been lacking on the owner’s side. The only repair corrected as of today was the electrical issue. Due to the amount of positive reviews from others, I hope my install was a fluke. I just want others to be aware.

Handy Oil Burner Service saved the day!!! Thanks to Lance and Sara I didn't have to go overnight without heat...I spent more time calling companies that claim offer 24hr emergency service than it took Lance to arrive after talking to Sara...the total bill (with tip :) was less than what another company quoted me for their emergency service fee...Handy Oil Burner Service will be my go to for any future maintenance.
Thank you Lance and Sara!!!!

Sarah was amazing, extremely pleasant and responsive in helping send help to fix our broken boiler and provide heat that another contractor failed to deliver on. She made it extremely easy to work with them. Lance is my hero! He came, he saw, and he conquered! Lance addressed the real issue of our boiler that a previous company (with over 80 years of service) neglected to identify and I couldn’t have asked for a better team.

Thank you, you have earned my business for a very long time!