Santoro Oil

I've been really happy with the service from Santoro Oil. I recently had Paulo out to do my annual maintenance and was really impressed by his work and how thorough he was during that process. I've also had a really great experience any time I've had to call them, with the front desk staff always being friendly and helpful.

Mr. Reed was very accommodating to a handicapped resident and resolved all questions.

What an amazing company Santoro Oil Company is!!!
My central air system didn’t seem to be functioning properly over the past weekend. As a woman in her 50th year you can imagine why!!
It’s one thing to be sweating bullets all year round everywhere you go, but no way should this be happening in my own home!!

I decided to google air conditioning services! Who would have thought SANTORO OIL would offer AIR CONDITIONING service! Well guess what?? They DO!!

I immediately sent an email requesting just that.
I received an extremely professional and pleasant response from ANGELA! She was so great, set me up for an appointment just days later!

STEVE my technician came out today, arrived when he said he would, was highly knowledgeable and professional, very straight forward, made the necessary repairs, gave me future recommendations, and a fair price.

Within a few hours my hot house became my comfortable home again, thanks to STEVE at SANTORO!!

Thank You, Steve!

Jen Mottram

Had problems on 2 consecutive days with my 3.5 year old boiler. On the second day during the fierce snowstorm, Junior arrived and calmly said he would get to the fix as to why I had no heat. One and 1/2 hours later, Junior solved the problem and I was able to feel the room temperatures rise to a comfortable temp shortly there after. Been a long time customer of Santoro Oil.

Great service. My heat went out, spoke to the dispatcher instantly without being put on hold. A tech arrived within 10 minutes of my call and fixed my problem within an hour. He also fixed another minor problem without me needing to instruct him.

Danny did a very good job, real attention to detail. Did not mind answering my questions about the furnace, my air conditioning system, etc. Nice polite young man, a real asset to your team. That was a review from 2017-18 heating season. Now for 2019: Last heating season (2018-2019) I believe was the first time that Peter Congdon completed the preventive servicing of my furnace. I did not have to make any service calls whatsoever during that season because everything was properly tuned up. I realize parts fail, things get out of adjustment with use, etc., in a typical heating season I usually make several service calls, last year was a pleasant surprise. Maybe it was luck or good technician service, and I would not expect every heating season to go without any service calls whatsoever. I would say this man deserves an OUTSTANDING rating! I have been a customer since 1992.

My wife and I recently purchased our first home, we received rave reviews about Santoro from my father-in-law who is a longtime customer. We have had nothing but phenomenal service from every contact we have had at Santoro, the representative that came to our home for the initial meeting was prompt, honest and provided great information to first time homebuyers. The support offered in their service plan provides us piece of mind for the years ahead. We would recommend Santoro to friends, family, co-workers and especially a new homebuyer who is looking for a company they can depend on!

Jay explained everything and was very efficient. He provided a safety lesson. He worked to be sure that the new line provided the highest level of efficiency for the home as indicated by the nice blue and purple flame on the stove burners. He did a full safety check and replaced the valves or caps required on the appliances in the home to meet code. He was neat in appearance and highly qualified for the position. The technician who accompanied him was polite and worked to help Jay complete the job. I am very satisfied with the work done. Cheryl Hersperger, Charlestown

I've been a Santoro Oil customer for over 10 years. They service both my heating and air conditioning needs. The office staff and technicians are knowledgeable, professional and very committed to customer service. I heartily recommend them.

My experience with Santoro Oil has always been great. The technicians are always pleasant & knowledgable, helpful. They remind you when it is time to have your furnace serviced. On the few occassions that I have spoken with a representative at Santoro Oil they have been most helpful, pleasant and resolved my issue promptly. I would definitely recommend Santoro Oil