Santoro Oil

I've been a Santoro heating and AC customer for over 20 years and their service gets better and better. They consistently go beyond my expectations. They are always very responsive, professional and helpful. When we run low or out of oil, they respond right away and get us up and running quickly.

We were thrilled to be able to move to them from our previous propane supplier for our standby generator so we could get the same high quality of service.

I probably shouldn't mention it; but their prices for oil and propane, and their service plans are at least as good as, if not better than, the competition; particularly if you factor in the great service.

I had a new water heater installed by Junior today. He was excellent! So professional and pleasant to deal with. Santoro is very fortunate to have him as an employee.

The Santoro company from the sales representative to the installers, to delivery men and also billing representatives, are extremely professional and gracious. The set up was done with safety in mind , looks so much better , and I am using actually less propane than I have in twenty years. I am so glad I switched to them. It has been a great experience and I appreciate their kindness and especially their professional nature. I would highly recommend them to anyone especially those who are not familiar with costs, and heating systems. I learned so much from the sales department representative.

J.Lima has been to service our home twice, he is fantastic! He has a great attitude and is very thorough. Since purchasing our new home last year Santoro has been great with all our heating needs. Their service plan is a great value! If you are looking for that old school quality care and customer service these are your guys! Would highly recommend Santoro!

Santoro Oil has been our oil supply company for many years and we have been happy with their service throughout, however it is our most recent experience with Santoro that merits their superlative rating. On a cold Sunday morning our heat went off and Santoro's quick response was noteworthy on a weekend. It seemed that the problem was fixed but later in the day the heat went off again and it became clear that the problem was complex and required coordination with a carpender and several days to solve. During this time Santoro technicians came daily to fill an emergency oil tank so that we had heat. The issue also required the input of several of Santoro's most experience technicians; Mario, the dispatch coordinator was always available and so helpful in coordinating this and the team that completed the work. Rob, Irving and Junior did an amazing job with the final installation, they were efficient, careful, meticulous and their work was beautifully executed. Rob was called away to solve another emergency and returned after the job was finished just to check on the job and to see if we had any questions. The quality that we experienced throughout this time was not only Santoro's professionalism but their care. We have so much gratitude and appreciation for all of the essential workers at Santoro who keep us warm and safe.

Our most “recent experience” with Santoro Oil was not due to any problem per se – just the annual cleaning/tune-up. . . and the service tech was great! I was not physically there, but my wife tells me that the technician was on time, was very personable and friendly, and did a wonderful job cleaning up after himself – very important to any home maker! (We have had NO issues with the boiler and heating system since then.)

We have been satisfied and loyal customers of this firm through its many mergers and acquisitions over the past 30+ years. The few times we needed to call Santoro over the years, they were very responsive and prompt -- once at 2:00 AM when the heat went off, they were there within 30 minutes. We don’t plan on ever switching!

We have been a Santoro Oil customer for over 15years. During that time, I have received caring and courteous service every time we have called. They are extremely knowledgeable of even old boilers like the one I used to have. When the boiler finally failed, they recommended another one within our budget as well as one that is necessary for the house our size. The installation was extremely efficient and VERY clean. We not only have a regular service contract with them, but also they supply the oil and delivery is always with a day of calling them. They also have good weekend and holiday service. Truly a family business in every way! Thanks.

Santoro Oil was extremely thorough and communicated very well. We received fast service for an emergency service call. Paulo went above and beyond to make sure our issue was completely resolved before leaving. He also were proactive by making us aware of a necessary repair that could have resulted in potential water damage if not taken care of in the near future. We appreciated their efforts and time to help us. I highly recommend Santoro Oil to other customers because of their knowledge and in depth diagnostics.

Matt was terrific! As a new homeowner, Matt took the time to explain my system to me, clarified maintenance items to watch out for given its age, as well as shared tips and tricks to keep it running smoothly. Very happy with his visit.

We have had Santoro as our oil and maintenance company for many years. Other than oil deliveries we usually do not have any problems with our burner. Our most recent positive experience however made us realize how fortunate we are to have them as our full service provider.

We all experienced extreme temperatures last winter. During the coldest period, our pipes in our bedroom addition froze. We were convinced that the original builder did not have adequate baseboard in the room. We called Santoro for an estimate on the baseboard. The serviceman assessed the situation and simply increased the water temperature on the furnace. With that he said to call if the we had anymore problems. Another company might have given us an estimate and we would have believed it was the only way we could alleviate the problem. The remainder of the winter was uneventful except for routine oil deliveries!!!

We truly believe we have the most dependable and above all honest oil company servicing our home. Thank you again!!!