The Heating Specialist

The team at The Heating Specialist did an amazing job of replacing our old worn out furnace and air conditioning system. Jimmy, Jeffrey, and Austin were here on time, were super attentive to details, kept us appraised of their progress, and did an amazing job of installing our new heating and cooling system.
The whole team, from Daniel working with us to get us the right setup for our house, through Presley handling the scheduling, through Jimmy, Jeffrey, and Austin who showed up today to do the tear out and install were all above and beyond our expectations. The install team was impressive - they put down protectors on our carpeting and left us in way better shape than when they arrived. Thank you for helping us and we look forward to you doing all of our future maintenance work!

I reviewed quotes from four reputable companies before choosing The Heating Specialist. I have been very pleased with the results. The two installers were very professional and clearly experts in the field. The installation took less time than I expected and the equipment has operated flawlessly with no issues whatsoever. I highly recommend the Heating Specialist for anyone looking to install a new home air conditioning system.

Kevin came out in a very timely manner. He was personable and explained in detail what was done to repair our boiler. The repair took a half hour or less. We were also informed about options if our boiler keeps failing as it is very old and parts may not be available. We were very satisfied.

My newer air conditioning unit decided to stop working in the midst of an early season heat wave. I called multiple companies in the area to schedule an appointment but most were booked out a week or more. The company I used to install my system recommended The Heating Specialist. I had never heard of this company before but they were able to come out in two days and said they were authorized to do warranty work on my brand of air conditioner. I thought "Great" and scheduled the appointment. To my surprise they requested a credit card number and charged my account for the diagnostic fee ($210.80) before even setting foot on my property. This seemed odd but I was desperate and decided to go ahead and proceed with the appointment. On the morning of the appointment Kevin called to confirm and let me know he was on his way. I told him that the fans seem to be operating properly but the compressor isn’t kicking on as it's blowing warm air inside the house and the refrigerant lines are not getting cold. Based on what I've been told by industry professionals and doing my own research the capacitor was the likely culprit. This is a $20 part and easily accessed behind a panel on the air conditioning unit. Being that my equipment is still under factory warranty I decided to let the professionals handle it instead of trying to repair it myself. When Kevin arrived he noted all the same symptoms I described to him on the phone, cut power to the air conditioner and replaced the capacitor. He then powered the system up and "boom" the air conditioner worked! This all took place in the span of about 10 minutes. Next came the even better news: the "repair" would be a charge of $225. This is in addition to the $210.80 for diagnosing the problem. What?! That would make $435.80 for 10 minutes of work. In fact Kevin spent more time sitting in his van writing up my bill than it took to actually repair my air conditioner. I asked Kevin if this repair charge would be covered under my factory warranty. He said that capacitors typically aren't covered but he would check with his billing department and left. I later called their office to inquire about the warranty. The woman I spoke to on the phone said that capacitors aren't covered under warranty and that none of the labor is covered since my system is more than a year old. Wonderful. I couldn't help but think that $435.80 was a bit much for such a simple repair involving a low cost part. I decided to call several local companies for reference. The average for a repair like this is $170 with the part costing between $9 and $40. All of the companies I contacted charge much less for their diagnostic service ($104 average) and even waive the charge if the customer chooses to have the repair done with them. None of the companies I spoke to charged the diagnostic fee until the service or repair is complete. Realizing that I wasn't out of line in feeling that I was over charged I decided to call the company back to question their billing practice and excessive charges. The woman I spoke to sounded personally offended that I was even questioning my bill. I never got a straight answer from her and the call ended with her saying she would forward my concerns to one of their specialists. I later received a call from Daniel. I voiced my concerns to him and asked for an explanation of such high charges. He proceeded to give me the run around and cited expenses like insurance and travel time and that they are a small family owned business. He wouldn't even give me a straight answer on how much the part they used to fix my air conditioner costs. I try to work things out with the service provider before resorting to things like leaving a negative review. It's very apparent that this company is more concerned with over charging their customers when they are desperate rather than charging a fair price and getting repeat business and referrals. Congratulations on getting my $435.80 but I most definitely won't be using The Heating Specialist again nor would I refer them to any of my friends and coworkers.

We had the Heating Specialist install a gas line, replace an electric water heater with a gas water heater (A0 Smith ProMax 50 gal), - the big deal - a new gas boiler (Weil McLain CGa-4 Gold Boiler) for our radiant hot water heat, replacing the oil-fired boiler & removing the old oil tank in the basement. This was back in 2018, but I wanted to chime in now because (a) the system has been problem free; (b) we've recently had plumbers and sewer guys in the house, and on BOTH occasions, they have looked at the boiler system with sincere admiration, called the plumbing work a thing of beauty, and asked who did the work. I think one guy took a photo. THAT's how pretty the work is, seriously, I'm beginning to think that y'all should have your plumber sign and date the panel in the corner, like artists do. I also appreciated that you didn't try to upsell me on the more expensive system with more electronics that also needed more chimney lining, etc etc. So - still a satisfied customer 5 years later!!

We had a great experience working with The Heating Specialist when replacing our old furnace and A/C. Our salesperson, Daniel presented us with a range of options that would best suit our needs, home size and budget. There was some issues about whether or not we could us our old A/C unit and in the end we opted for a newer energy efficient (quieter) model. They were able to schedule the installation the following week and Daniel was great following up the day before to confirm that they were still on schedule to do the work. Morgan & Chris showed up on time, laid down plastic and drop cloths from my back door down to where the furnace was which I appreciated as I have carpet and the furnace is in a finished basement. They were extremely pleasant and efficient. First explaining what they would be doing (part of the installation was to remove a vent from the chimney and reroute with new PVC pipe for more efficient air intake/out take) and letting me know along the way that everything was going well. After all was in place they walked me through all the important stuff like where the gas shut off valve is, how to use the new thermostat that was part of the package. Their clean up was spotless, couldn't even tell they were there!! Morgan was quick to point out that since it is winter they can't properly test the A/C but that we will get a call from the office When temps get above 65 to schedule a time to come out to fine tune it. They also arrange all the permits and will contact us to schedule the city inspection that is required. The furnace, which is a Lenox EL296V Gas, is so quiet I had to go downstairs to confirm it was on. I never realized how noisy our old one was!!! Can't wait to try the A/C as the old unit was so noisy you could sit out on our patio if it was on.
I am very please with the service and would totally recommend them to others.

I had a furnace on the fritz and they came out and diagnosed the problem quickly. Showed me what part I needed and let me order it to save costs. Great experience overall from initial intake call through service tech.

I have been working with them for years maintaining my home furnace and my koi pond heater. My pond heater went down a few months back and they sent a tech out that was lost and then they sent Kevin out. I watched Kevin messing around with the tankless hot water heater (which is part of the system) and saw him shorting the control board. I chose not to question that when he came and told me it was bad. I told him it would probably be cheaper to buy a new unit than buy the parts. I asked if I bought the new unit and if they could replace it. That's not a problem was the answer I received. Keep in mind that they had done this exact same thing a few years back, replacing a unit that I had bought.

So I ordered the unit, made an appointment with them, and they sent me a work order confirming. The work order even says "Customer has received new instant hot water heater and needs to have it installed." I took the day off from work and an hour before they were supposed to arrive, I get a call from Kevin saying they could not install anything I didn't purchase from them. I asked why they didn't tell me this 3 weeks ago when I talked to them. All he said was it was their policy now.

Next, I called the office and the receptionist just said "Yes that is our policy." I communicated that I had taken the day off from work just to be there for them, and the reply I received was "Oh well..it's not happening today."

I've used them for years and they managed to lose a customer and referrals in a matter of 5 minutes.

I highly recommend that you make another phone call and not use Heating Specialists.

I proactively replaced a 100+ year old boiler with a 95% efficient direct vent boiler system. After getting a couple quotes, I ended up using The Heating Specialist and couldn't be happier. From the initial phone call to get an estimate, to the final inspection process, The Heating Specialist was great.

David came out to the house for the initial estimate. He was very personable and took the time to explained my options as well as make sure he understood our wants and needs. Once I confirmed we'd be using his company, the contract was signed and the installment dates were set around my scheduling needs.

The actual instalment took about 7 full days. For this reason, I highly recommend replacing your boiler system proactively and not in the dead of winter when it craps out on you!! Our install was NOT lengthy because they worked slow. I personally under estimated the task at hand. During the install, there were anywhere from 3-6 guys working in my basement from 8:30 am to about 4:00 pm. Grant and his guys were hard workers, very polite, cleaned up every day, and answered all my question (no matter how dumb) as the install progressed. When all was said and done I was left with a very clean and perfectly installed boiler system. My gas bill is also 1/3 of what it was last winter.

I highly recommend The Heating Specialist!

About 2 yrs ago the heating specialists installed a new heater for us. In the middle of a bad snow and ice storm when our very old heater stopped working. We had a great experience working with them. Today we had them do a small repair. I called on a Sunday night and Kevin offered to come out right then, but we waited until the morning. Kevin called before he came, was on time and was very friendly. I appreciated him explaining things to me and he didn't mind me asking questions. I highly recommend them! Very professional.