Terry's American

Had a simple capacitor go out, Of course on a weekend. My previous part lasted many years (15+). The one that recently went out had on been in since 2013 (10yr warranty) on Carrier (Puron) units but the cost isn't in the parts, it's in service charge and labor. They were nice enough to not charge a full hour for 15-20m worth of work. Nor did they charge the service call fee... The technical/electrician (hvac) guy was nice and professional, on time and communicated well. This is our second or third call with them (they used to be Baxter) now it's a consortium so you would think the prices would be even lower. All and all I would recommend them, and will call again when in need.

We called for estimate for new unit. Not once were we told there was a $89 or $99 service fee, not on the phone nor in person. Bad business to treat a disabled Vet that way.

The service technician, Kirby, was prompt and thorough. He took the time to explain the issue and his repair plan. He even came back the next day to do the repairs himself, to ensure it was done correctly. Very good job!

I have used both Jason and Tyler and couldn’t ask for better customer service. Even though it was still under warranty they took care of my AC fast which shows they take of their customers after the sale. Both of these guys were professional and very nice and polite. My AC problem was fixed and I would highly recommend Terry’s.

Not very pleased. $400 to replace a $25 electronic igniter plug on my central heater. This is my second time using this business. First time I paid for service after hours at a premium rate even though my heater was under warranty. This time I paid a premium rate during normal business hours. Thank you for your service man that was very nice but I’m afraid I won’t be using Terry anymore.

Ricky, from Terry's American HVAC did a fabulous job installing additional vents and ductwork to our newly enclosed patio. He was very courteous, on time and cleaned up after himself. The vents were perfectly placed and we are very pleased with the results. We would highly recommend this company.

Fredy, Nathan, and Felipe, employees of Terry's American are excellent skilled employees, and were easy to work with regarding the installation of my heat and air units. WHY? Because I was constantly asking questions about the units being installed in my home, and the knowledge and the great attitude they exhibited in responding to my questions was refreshing to say the least. I appreciate you sending me decent, understanding, and kind employees. I would certainly recommend this company to the masses. I almost forgot Matthew. He is included in the mix.

We have been very pleased with the experience at Terry's American. We were surprised to find out March 4th that our HVAC system needed replaced. The original service tech proposed a comparable price, not so comparable product, and several unanswered questions so we decided to call Terry's American. Terry Sorrells came out that very evening, gave us a quote (that we couldn't pass up!), and scheduled the install for two days later. 2 days! We had a brand new system in 2 days. Their people are amazing and obviously take pride in their work. We cannot thank them enough for helping make this process unbelievable. They even help with the financing!! Terry, Francesca, and all the installation crew, the Epperson family THANKS YOU!

One of the breakers in our Power Load Box was melted and shorting out. Baxter's Electric responded immediately to my 6:30am emergency call. They showed me the problem and we scheduled to have the Power Load Box replaced a few days later. Jonathan and his team accomplished the detailed job professionally and quickly. We were so glad to have that sticker on the breaker box that said "Baxter Electric" now known as Terry's Electric. I heartily recommend them as the right answer to all problems electric. Thanks for the help and also for educating me about the electrical world as you did the work. From and satisfied customer.

The young man has come here before to service our HVAC and before worked efficiently and professionally. He helped my husband move the couch to change filters. Or I guess my husband helped him. I like your company and your staff.