Terry's American

Our AC unit stopped work on a Saturday afternoon. I called Terry’s because they had serviced my units before. Even though it was the weekend I got a quick answer and set up a time for a technician to come out. Within 5 minutes of getting off the phone with the office the tech Jay called me. Gave me an estimate time of arrival. Called me back 30 minutes later and had a cancellation so was on his way. Jay was quick to Service and explain the situation. I appreciate Jay for his help and Terry’s for their service.

This company is absolutely terrific!! The hottest day of the year so far (2023) they were the only one who answered the phone and they had a technician out within the hour and had us up and running within that hour and oh by the way honestly and professionally!! I definitely HIGHLY recommend this company!! They will be getting all my business!!

The office staff was very accommodating in scheduling my electrical issue since it involved my freezer. The Electrcian, Dean, was prompt, professional and proficient. He was thorough and easily explained my problem. I’m very happy with Terry’s American and will be quick to recommend and will utilize them with any other problems, like HCAV, plumbing, water heater and other electrical issues.

Technician David was very knowledgeable, caring and friendly. He fixed my problem very quickly and came out within 24 hours! Very grateful

I thought my first service with them was good. Unfortunately, my system stopped cooling again after a week. They said they couldn't get anyone back out for 4 days and then no-showed that appointment. All of their phones were off the hook and I can't get help. Emailed a manager, no response. Very disappointed.

Take it from a Real Estate professional to call someone else for your HVAC needs! We have reached a point that our property management company has to pay bills with check and not card for accounting purposes. The company left one of my tenants without AC and would not go out to fix the same AC unit without a card payment for the service for them going out the day before supposedly fixing the same unit! They didn't even fix it!!!! The unprofessionalism from their staff and the dishonesty was disgusting. I couldn't believe running one of companies in this way!

Not real pleased. Removed an Easystart as they said it was bad. In fact, not bad. Can b adjusted with an app. Need it reconnected but they can't do that for at least 5 days. It's a 10 min job to get system back so AC will work with solar.
I think they should have checked the easystart online before they say bad and disconnect.

On time, professional, Very personable techs, went the extra mile to trouble shoot and find my issue at my manufactured home. Definitely would recommend. The administrated that answered the phone when I first called is super friendly and she greeted me with much enthusiasm.

Our experience with this Company is limited to plumbing of a total remodel but the level of incompetence is staggering and something we are still paying others to find and fix. Their plumbers reversed hot and cold throughout the house, incorrectly installed every bathroom sink which damaged new cabinets, failed to install a p-trap under a tub causing sewer gas to rise up and we recently discovered they failed to correctly install a tub drain/overflow causing water to collect under the tub and creating a mildew smell throughout the house (which we are now paying someone to come in and repair). During construction, we had repeated failures to show up and failure to complete the work in a professional manner. Two years later and we still paying significant amounts of money to find and repair the mistakes they left behind.

Fair prices and quick service. We called them at 12:30 and there was a technician at the house by 1:45. I will definitely use them again.