Terry's American

Frustrated with making a simple maintenance appointment for our AC. I mentioned a couple of issues we were having, but I never requested a service call. I was only trying to schedule our regular AC maintenance, which I did. It was hard to communicate with the person who my husband and I spoke to. She was trying to sell us a more expensive service agreement, which we did not want. Finally, the AC maintenance was scheduled for June 15th. The next thing we knew, the service person showed up at our house today for a service call - $99.00. Again, I never asked for a service call. The maintenance person did a fine job, and went ahead and did our scheduled maintenance. I paid another $199.00 for that. So, my beef is that I never asked for a service call, but had to pay for one since the scheduler put us down for one and the service person showed up for a service call. I have been using your company for several years, and this is the only time I have been frustrated.

Update: June 15th was our scheduled maintenance appointment, even though the servicing had already been done and I was charged the $99.00 service fee. After several telephone calls with Terry's American, I was told that they listened to my original call. They stood by their service call fee. After 7 or 8 years with Terry's American, with no problems whatsoever, we will no longer be using this company. We do not do business with people who treat their customers this way. When I said I did not request a service call, I meant that I did not request a service call. Period. I do not do business with anyone who treats their customers this way.

Super timely response! And, courteous as well as swift repairs. We will be using them again!!!

Very disappointed how they handle their business. Had plumbing work done back in April and the took forever. They broke my wall in laundry room, the tile in my bathroom. Pictures and text I received from them is unreal. I don't recommend them at all. Clark stated he thought everything was done, he is the one I dealt with by phone. He states he will be out to look into it. He still hasn't come by. He state the tile man he hired is still looking for tile to match my wall. I called the tile company, and he stated he doesn't do patch work. He stayed he told Clark this and nothing had been done. Make sure you check permits, insurance, company review before hiring anyone. Do not hire this company. What we have been thru with them, the list goes on. The news media, have been notified. This will be resolved. Unfortunately it has to be done the hard way.

Techs were competent and took care with my property. Installation was completed as scheduled

Felipe was my technician and did an outstanding job. Attention to detail and overall job was perfect. He was on time arriving and wasted no time completing the task.

Would NOT Recommend.
Husband called T.A. and they were out twice with in a 2-week period. We paid for the first service call. Yet the AC wasn't working at full capacity.
We have security footage (photos) that T.A. was out for the second service call as we were not charged nor was a diagnostic report given. Verbally it was relayed the AC was good it was an electrical issue.

We Found Out Otherwise.

Then called a COMPETITOR who was able to diagnose and fix the issue with in 32-hours from first contact and charged a reasonable rate for the service provided.

the system seems inefficient. With the onset of cooler weather, (actual cold weather coming later this week) our propane usaged increased 20% (the tank went from 57% to about 35% in two weeks.
The installation process was disjointed and the ERV and hood vent were connected to an electrical outlet with an extention cord.
The installation area was left littered with pieces of wire and debris.
There was no explanation of the area covered by the two zones and how to best manage the system.

They were able to get someone out quickly and the technician was courteous and explained the problems. Recommend.

Great service and great job. I only wish I had gotten the installers names, so that I could thank them personally. They were so professional and did an amazing job. I can not began to thank Terry's American enough for the job they did. I would recommend them to anyone needing a heat and air system. Thank you, Jan E.

I can't express my gratitude enough to the team at Terry's American. We called many places to get help with our water heater issue but were looking at days before anyone could show up. Matt and crew were able to come over same day and instead of just recommending a new water heater actually looked into things and found it was repairable! They were honest and straight forward and went above and beyond to make sure things were in order. I would say I'm a customer for life. Highly recommending their services. Thank you Terry's Amercan!