Terry's American

I was charged after the annual $150 fee per year, $240 for 3 lbs of Freon. I question them and they said it was going rate. The bad part is their service man in 2017 let it all leak out. It was found by their own tech in 2018. He recharged it and it has not leaked since. I contacted them in 2017 and questioned and got no response until May of 2019. I received a $100 refund. This took 6 calls over about a year and a half to get a response and everyone lied about it. STAY CLEAR OF THIS BUSINESS !!!!!

Had the gas water heater replaced, The Service technician who came out was very knowledgeable, and told me what needs to be done, and was very upfront with price and took me through the process which was done very proficiently and on time, looks great and i have hot water again 5 star and will use them again.

I recently used Terry's American to repair some electrical issues with a house I am selling. Jonathan was very professional and responsive. I definitely recommend this company to anyone in need of an electrician and will definitely use them again!

We had a little drip under the sink in an old house with tons of issues. They sent someone right out. He was nice, fast, and courteous. My mom is a senior so he wore his mask the whole time. Didn’t have to be asked. Went out of his way to explain what was going on. Even explained what would be needed for an ice maker on a fridge coming next week for this old wreck of a house. Thank you Trey.

ABSOLUTELY DO NOT USE THIS COMPANY

This company takes shady to a new level. They worked on our Renai tankless hot water tank that was still under warranty. They worked on it left it disassembled and the following day called to quote us a new system for $4,800. We had a second company come look at it who is actually certified to install and work on Renai products and they discovered Terry’s butchered the warranty parts they had installed so badly the system was unfixable. They got the Renai Rep involved who is now assisting us dealing with Terry’s. Terry’s repairmen were negligent to the point that they left our system leaking natural gas for the last week. Bob is the manager we talked with who has failed to return our calls. We are in the process of turning this over to our attorney.

My husband and I have been trying to have a project completed and all we had left to do is add electricity to the building. We called Terry's American, they came right out, gave us a bid, we accepted, they started the job and completed it in 1 day. Can't wait for OGE and inspections and then all is done.

The tech was very knowledgeable, efficient and patient with explaining what the problem was and how to prevent it in the future.
The rapid response to my "crisis" was very much appreciated. I will definitely have all my future plumbing concerns handled by this company.

Francesca was WAY out of line! The tech’s, that have been out MULTIPLE times now, are truly great guys but we’ve had issues with this unit. Today, the guys came out and left, nothing was fixed but when I called the office, RHONDA told me that the techs were done. I was understandably upset and requested a manager. RHONDA in dispatch should have never handed me off to FRANCESCA, her COUNTERPART, once I requested to speak with a manager. FRANCESCA refused to even give me an EMAIL ADDRESS for the manager after I requested, stating the reason being “this is a business.” She also called the landlord who supposedly misinformed her that we have fans (we were provided large window units which were removed after the tech’s initial visit last week) as if that takes away from them doing their job. Francesca then proceeds to tell me to GET A HANDLE ON MY LIFE and hangs up! Perspective: I am here with four minors (8,5,3, and 4 months), temperature at 82 degrees and it’s only 10:30 AM, and being told by the HVAC dispatch that I have FANS!!!!!! My landlord is being contacted while my request to speak with a manager is DENIED and I’m being told to “get a handle on [my] life! Worst customer service experience of my life! IMG_2291.HEIC

Very unhappy with the electric unit. They lied about installing a light fixture at our home and billed us an astronomical amount, while having put only a light bulb. On repeated calling they said if we didn't pay up they would submit it to collections. What a dishonest way of earning money. And for us the most expensive Walmart light bulb ever Installed at our home!:-(
Total breakdown of trust for us. A huge charge of $550 reduced to $250 (after repeated calls to them) for installing a light bulb. They call it adjustment! Very unethical and dishonest company and staff.

Matt did an excellent and thorough job investigating and finding a leak. Thank you Matt!!