W.F. Hann and Sons

Great work, bad customer service. Called during winter time for a cleaning and was told that my program was expired (which is fine) was told that I would be called in late spring for a cleaning for summer, even after i asked if i should be the one calling in. Called today to be told that they can't schedule unless I pay for the whole package right now and they aren't scheduling until August. I have been using this company for years and had a whole new system installed 7 years ago, would have been nice to be told that their whole system has been changed instead of trusting what I was told in the winter time.

Fantastic service, professional installation and fast and courteous plumbing team. By far the best value for your money. They responded quickly and had the entire job complete in a matter of hours. Would highly recommend WF Hahn - won't be using anyone else in the future. Thank you!

My family recently discovered that our air conditioning unit did not start up when went to turn it on this week. I gave Rick a call on the day we experienced this issue and the very next day he was here to inspect the unit and go through the options that I had. Our HVAC system was very old so we knew we would be in the market for a new system in the future. Rick was able to lay out all of our options for new systems as well as repairs and at the end of the day we decided on a new system. Rick was very personable and professional with detailing all of the options that we had. It was a great experience with situation that is typically not so pleasurable.

They are the best! My Dad had an emergency situation with the toilet. Even though it was after midnight on a Friday night, they were very helpful and responsive and got someone out on Saturday morning! Dave the technician was awesome! I'm signing us both up for their service contract.

Hann has been our provider for over 25 years. The install they just provided was beyond our expectations; the quality of work exceptional, and the installer was outstanding.

Had Furnace , AC and Hot Water Tank replaced by W.F. Hann and Sons their recently had a awesome experience their installers were totally professional and went above and beyond A+++++++++ across the board. I would recommend them all day long.

Great customer service and communication. My air conditioning unit was fixed and is running great. Only reason I gave 4 stars is price.

I own rentals all around help other companies that do rentals around NEO. While they have some good people there, it is not well run. Billing for things they should not bill for. Put employees at risk when a mad worker with a Sawzall just started poking holes in the wall and creating damage instead of listening to workers on where the holes needed to be done. Put in pecs when it was told that other piping was required and when came back to fix the mess and damage they did on more than one floor they did not replace the piping. I install piping myself. Pecs is simple. The did it in such a way that you could not drywall over the pecs. It was so easy to do it so that would not be an issue and yet they did not take he time to do it right. They also divided payments as they saw fit when they had agreed with my client that a payment would all go to one thing. They wanted payment for not completing work and not doing it right and it took over a month to have someone from the company come out and simply see how much of a disaster it was. An apology was made but that was short lived. After fixing the work that was messed up and not fully doing that, they charged my client for work that would not have been needed if they had done the work right in the first place. There has also been a loss of rent on these units as they have not been rentable due to how poorly the work was done and that it caused other problems in the building and more cost to the client. They also have a division in the company that is not good as one side does not communicate with the other as to what is going on and then causes problems with clients. The problem does come at the top and they are losing some of their good workers due to leadership.

Had time sensitive heating needs at my place of business. The dispatch had a salesman, Bob, come by and he arrived 5 min before the stated time slot. Extremely thorough and involved me in his analysis of what was needed. We then had Anthony and Mike out for installation, both of which were on time…being early. Professional and efficient. A third technician Jim came to help and reinforced the reputation this company carries. I will highly recommend others to trust their HVAC needs being met to the best degree by all those listed above at W.F. Hann. Many thanks

They take care of our hvac system for our club house at our condos in North royalton. Super fast and reliable.