W.F. Hann and Sons

I called in to make an appointment and spoke to Donna, what a wonderful and pleasant person. Donna took the time to schedule when it was convenient for me.Gabe came out because my tub drain was draining slow. He was professional, personable and polite. He cleared the drain and cleaned up after himself, it looks cleaner than before he came out. Gabe explained everything to me and made suggestions on maintaining the drain

We had a mini split heater installed in our sunroom. Dan and Mike did a great job. They were professional, courteous and explained everything well. They went above and beyond to do the best job they could for us and make sure everything would work well and look good. We are very pleased.

Our AC is down. My fiancé stated the problem in the call to this company. They scheduled someone to come out on Monday(today) this was on a Thursday. Keep in mind that there were a few really hot days between then. But we waited.

They then called at 5:00pm - an hour after our appointment time (and after we got a call saying the technician was on his way)saying that they could not do the work. They said it was because the thermostat was customer installed but this was made known during original contact.

We were without AC for days. We should have honestly just called someone else but we thought they’d come through. Well they didn’t.

Them not being able to do the work isn’t the problem. It’s the fact that they cancelled the appointment past the appointment time after we waited for them all day.

Absolutely the best. We recently purchased a new Carrier System and Hot Water Heater for our home from WF Hann. We had some requests that were going to be time consuming and costly such as venting the system directly outside and moving the location of the hot water heater. The company was cautious and made sure they had all of the equipment, pipes etc. before scheduling the job. The crew arrived on time first day of installation on time with all of the 'pieces' of the puzzle. The guys were well groomed, very professional and personable. You could tell that they were truly a 'team' working in sync with each other to get the job done. The installation took less than the two full days allotted and on inspection the work was installed by craftsman, not the usual 'gorilla' mentality we've encountered in our 13 years here from San Francisco. The basement and outside was cleaned up, in fact it was cleaner than when they arrived. Please do not hesitate to call them for any job you may be anticipating. You will not be dissapointed.
The family on w162nd.

Just had a new furnace, AC and water heater installed and was very pleased with the entire experience from initial consulting and proposals to installation. We received bids from two other providers, including the company that had serviced our home for 15 years, but WF Hann & Sons simply outperformed them all. Consultant was informative, not pushy and gave us a great price and product. Installation group was on-time and courteous. Very satisfied so far.

We've been a customer of WF Hann for nearly 15 years and three homes. We've always always had great customer service, expert technicians and trustworthy advice. In our new home, our 21-year-old AC hit it's last leg. We were advised of many options we had to fix it for short term or replace it. We decided to replace it. The sales process was clear and easy, the installation was swift. We love our new unit and noticed a difference in cooling and technology right away. We we continue to be happy on-contract customers. Thanks everyone!

WF Hann gives great service. I signed up for one of their service plans and I have gotten good, reliable maintenance of my heating and cooling system. Last winter, their emergency technician was at my house at all hours when my furnace kept going out. They gave me choices about what to do and installed a new furnace for me at a reasonable cost. They also installed my hot water tank and it has worked well. I have been with them for years and plan to keep using their services.

I was very satisfied with W.F. Hann &Sons. They came for my routine check-up and we're very thorough with checking out every part of my furnace and the filters. They arrived at the time that was scheduled and the technician was very polite. I am happy that I use them for my furnace and air conditioner and feel very confident that I chose them. I would recommend them highly.

Don't be fooled by the good reviews.
They will charge you 99 dollars just to show up.
You will get an insane hi bid.
And to top it off they will tell you on top of that bid it will cost $215 an hour's extra. And it usually will because their bid is based on one hour even if the job will take more then that in most cases.
If you tell them no after 5 minutes in your property they don't care they will just hand you a 99 dollar invoice even if they just looked at you.
Wow
Invoice paid in full ($99).
To this company response where to begin.
Unit was opened before the technician arrived .
No work was done or any tool used.
The technician saw the hole and offered to replace the whole coil assembly.
I refused this because this is a brand new unit And will cost more then $2000.
I asked just to repair the screw hole and charge the unit.
The technician became hostile and told me that it will cost $1140+tax and + $215 hourly rate on top of the $1140 to fix the problem.
I asked how long it will take to fix the problem he replied 2-3 hours.
So to fix the hole and charge the system if it takes 3 hours I will pay $1140(fixed fee)+215*2(hourly fee)+tax total of $1695.5
I said that I can pay $1140 but would not pay an hourly rate on top of that .
I asked to talk to his supervisor he refused and asked for $99 dollars.

I said I will call the company myself and pay them directly .
He was outside my house for 7 minutes.
He started to swear and left.

I called the company center told them what happened and they started to give me the runaround.

I paid my $99 dollar invoice.

I called another company repair cost was $350 to braze the tiny hole and charge the system with warranty for a year.

This company is motivated by greed and praying on unsuspected home owners.

Avoid at all cost

Great service, very professional team both on the phone and in the field, showed up quickly and fixed our furnace.