Nelson Comfort

This is the second year I've used Nelson Comfort, and they're been terrific every time they've been to my home to do routine maintenance on our HVAC system. Their prices are reasonable, they do great work, and they're a local business. All around win in my opinion. I definitely recommend reaching out to them if you need a quality HVAC contractor.

Wanted to charge me $166 per LB for R-410 refrigerant. I feel this is excessive. This is too much for something that other HVAC contractors, charge $50-$70 per pound. Said over the phone that they "Loose Money on it" On top of that they didn't make their appointment for Thursday afternoon, causing me to miss 1/2 a day of work, I was only informed tech was sick by scheduler right before the appointment. I wish I would have been told sooner. They rescheduled for next day, and I had to take another 1/2 day off work. I understand things happen, but please let folks know earlier if there is scheduling issue.
Update following day- System won't turn on, that refrigerant is gone. Totally empty, had someone at an different company who came out and spotted in 5-10 minutes a hole in line where it was coming out of. All he did was apply some pressure and we could hear a loud hissing coming from a pipe joint. He couldn't believe it wasn't spotted right away by service tech from Nelson Comfort. Wow! I'm not happy.

Larry was a consummate professional; quickly diagnosed the problem with our AC unit that another company had "over' diagnosed. Larry not only saved us money on this repair but time (90' day!). Very grateful and we will cut ties with the other company and will now use Nelson Comfort's service plan going forward because of his efforts in resolving the issue.

Once again I'm blown away by Nelson's level of customer service and professionalism! Our central air went out on one of the hottest days of summer. Just as our technician arrived, it started pouring rain but that didn't stop him from getting the job done quickly and efficiently! As always, we appreciate everyone at Nelson and we are highly satisfied with our service.

Nick was great, very professional and patient with us while we asked questions. He cleaned up afterwards and helped my son take a chair outside to my car. I was very imoressed

It was a pleasure having Perry Mason work on my furnace/AC experience. He walked me though the "what/how to do's" after his work was completed and cleaned up everything from the install. I'm glad I used "Nelson Comfort" for my heating/cooling needs and that NC really has a dedicated, polite, knowledgeable, considerate and friendly staff (such as Perry Mason) working for them. Damage was done to my "one of a kind" textured wall and the next day I found an abundance of sawdust in my closet and other areas. The furnace was NOT properly sealed and was leaking air all around it. From the installation of new wires to the thermostat damage was done to my "one of a kind" textured wall in two areas: at and above the baseboard and around the thermostat. I waited for a call from NC about the damages and what were they going to do but one called. I left messages repeatedly with no responses from NC. I 'm concerned about their service for the future. If I am being ignored now over damage that was done to my property by their tech, then what reassurance do I have that I will get someone to reply to my service call needs. I heard about NC from the morning show on WGRR and because they recommended them I thought I would give NC a try. I am sorry that I did. The products are fanststic but the treatment I received is less that respectful or professional.

Larry, our repairman, promptly diagnosed and fixed our air conditioning problem. On a day with temperatures over 90 degrees, it was a pleasure to deal with a reputable company and get our air conditioning running smoothing so quickly. We highly recommend Nelson Comfort.

Well, I won't go into detail... suffice it to say I've had service from Nelson numerous times and their office staff seems as knowledgeable as their field personnel: all of them are professional, expedient, and effective. In particular, I've had great service from some guy named Nick. He's personable, knowledgeable, and helpful.

Top notch service, diagnostics, repair and very customer friendly attitude. Ryan was our service person who exemplifies what a great person can do for his customer and be an invaluable asset to his company. We could not recommend Ryan any more highly and would give him 10 stars if we could.

(8/19/19) Update, I did not know this when I wrote my original review however I came to find out we needed a new thermostat and Nelson had one on hand during a service call, cost of thermostat - $275.00 I found the exact make and model on Home Depot for $53.10, so roughly a mark up of 220.00 about 4x (418.9%) the retail cost not wholesale cost, retail so I called management to see if this was a mistake and I did not get a call back so I am not going to hound them for a reply I decided just to let you be the judge but beware of some outrageous markup on items installed on your behalf. Lowered my rating from 5 stars to 3 stars. Got us out of a jam but gouged us in the process.

The service techs are professional and I feel safe with them in our home. They take time to listen to concerns and then program the system to operate as requested. when I call in yo schedule an appointment they are always friendly and a tech is out here quickly.