Nelson Comfort

Cody responded to my call to the answering service within 15 minutes and committed to arriving within 45 minutes and arrived on time. He diagnosed the problem within 10 minutes and successfully repaired our heating system under 10 minutes. We had heat on a night that was 20 degrees. Thank you Cody and the Nelson Comfort team!

I had an absolutely outstanding experience with Nelson Comfort. The service technician from Nelson Comfort was courteous, polite and very knowledgeable. He showed up right on time and quickly fixed the problem I had with the air conditioner in my new house, and he took the time to explain and show me what I could do to prevent the issue from reoccurring in the future. I would very highly recommend Nelson Comfort. I've used Nelson Comfort for over 8 years and have always had very positive experiences.

The technician was unable to repair the heating system on a Saturday emergency call and quoted me a $713 control board but was unable to tell me if that would fix the problem. I paid him $129 on invoice 93663573 for the visit but he was unable to properly troubleshoot the problem. When I called in a second opinion on Sunday, he was able to get the furnace working by pulling some codes from the control board and unclogging the condensate trap. Turns out I am going to replace the whole furnace and outside A/C unit because it is so old and wore out. But at least I was able to get my tenant heat while we wait for the new units to come in. Sorry for your loss.

My furnace stopped working. Called Nelson and the tech was at my house in about 4 hours. He was friendly and new what he was doing. The 'repair' consisted of replacing a $40 igniter, the cost was $350. It took about 15 mins. They keep the parts in stock and fixed the problem, the markup is extremely high.

I recently replaced my old air conditioner, including compressor and attic air handler. A Nelson professional provided a detailed quote and I selected them from a list of three companies for the installation. The work was done on time at the agreed price. A complication developed shortly after installation. I was pleased with the followup service provided by Nelson to correct the issue; handling problems is an important measure of company performance in my book. I am happy with my new air conditioner.

Their technician, Spencer Grizzell, was early and did his usually fine job of scheduled preventive maintenance on our geothermal heat pump.

Matt was very friendly and enthusiastic. He hustled every moment he was here and explained what he had installed. He’s a keeper.
We were impressed with the quick response from Nelson. A highly regarded competitor was solicited for a bid. They contacted me after Nelson had installed. Great job.

Was able to come out same day to get repair started, returned promptly once needed part came in, always professional and courteous.

My wife and I had noticed last week that the pull-out handle on the disconnect for our central air was completely missing. Since you can't buy just a new pull-out handle, we knew we'd have to replace the whole disconnect. We were going to replace the disconnect ourselves, but a substantial amount of rust and odd wiring convinced us to just bite the bullet and hire a professional.

After seeing all of the great reviews for Nelson Comfort, we decided to have them come out to do this work. I called and told them that we needed a new 30 amp disconnect for our central air. I was pleased when they got us scheduled for only 2 days later -- much sooner than I thought -- and we were told the technician would be here between 3pm-5pm

I left work early to be home by 3, and was a bit annoyed when I didn't receive a call from the tech until close to 6pm. Not really a huge deal, to be honest -- I understand the technicians have long days, but better communication would've saved me some PTO.

Anyway, the technician arrives and I show him the old disconnect. He takes a look at our central air unit, checks the coolant, and then, after looking in his van, lets us know he's only got a 60 amp disconnect with him so he can't perform the work.

At this point, I was pretty annoyed that I'd taken time off work to have a technician show up late without the part I TOLD them I needed -- he then advised that he'd get me a quote to come back to do the disconnect, but that I still owed the $79 service call fee.

Now I was extremely annoyed, and I told the technician as much. He said he didn't know who I talked to when I made my appointment, but that he can't carry every part, which sounded simply like poor communication between the office staff and the techs.

In the end, I begrudgingly paid the damn fee, which is the last money we'll give to Nelson. They wanted $350 (plus another $79 service fee? I'm not exactly sure) to come back to do the disconnect, but we'll find someone else. Given all the great reviews, I'm sure they're a wonderful company; unfortunately, they really blew it with us.

Spencer was wonderful! My sister & brother in-law found out their AC unit wasn't blowing cool air the day before my sister was admitted to the hospital to deliver her first child. I scheduled & sat in for the appointment while they were away. On short notice Nelson Comfort got us an appointment immediately so the issue could be resolved prior to bringing a newborn home. Spencer arrived & was extremely thorough, informative, & honest. Our entire family is extremely grateful & Nelson Comfort is now all of our preferred HVAC servicer going forward!