Nelson Comfort

Spencer arrived promptly at 8:15, and got our furnace and humidifier all checked out, new filters, etc. Efficient and pleasant. We have used Nelson for approx. The past 18 years and have always been happy with their service

Update:
Another outstanding job done! My aging central A/C died at the start of a heat wave. Nelson Comfort exceeded again: Better quality equipment for less cost than the competition, installed promptly despite the busy season. They left everything tgey touched clean and tidy. The new system is performing perfectly. I shouldn't even bother asking other installers for quotes: Nelson Comfort is The Best!

Previous review:
I took bids from four installers for my new HE natural gas furnace, and Nelson exceeded all others. Courteous and helpful salespeople, by far the best equipment for the price, and they were energetic and flexible on the installation. They are at the top of my list for future installations, upgrades, and service.

Steven was very professional and explained everything he was doing. He arrived on time and had the job done quickly. This is our second experience with this company and completely satisfied once again.

The gentleman installing my new furnace and air conditioner were wonderful. I was updated as the installation progress throughout the day. They took extra care when explaining the new digital thermostat. I highly recommend Nelson Comfort.

We have been Nelson customers for over 25 years and are EXTREMELY happy with them. They are very professional and explain things in a way that the common person can understand. We had the pleasure of meeting Cody Carpenter who quickly diagnosed what the problem was and took care of offering us suggestions on the coolant situation and other helpful hints . We have always had the service agreements with them and they are very worth getting. He also remembered us because he worked on my father-in-law's system. Overall another great job by a very satisfied customer. Thanks Cody

Ron, Matt, and Tyler did an amazing job installing our new furnace and ac unit. They were extremely professional, showed up on time, and finished in a timely manner. They cleaned up afterwards and answered any and all questions we had. They were the absolute best.

Nelson managed and installed Geothermal at my house which was totally renovated. The new system has been great and Nelson was extremely patient with me while renovations were going on. They worked around my schedule and made some good suggestions on changes to make while renovating. Our house is much more comfortable and even temperature. The geothermal works great, is very quiet and extremely efficient. I have already saved a bunch of money on heating costs from last year to this year and look forward to the lower power bills in the future.

Thanks for all the great service and suggestions!

Larry with Nelson Comfort is awesome. Larry replaced our blower motor and module and serviced our geothermal unit in a couple hours. He was professional and very knowledgeable. If only the home warranty company would have let us use Nelson Comfort like we wanted to, from the start. Instead we went 7 weeks without a/c or heat and had to deal with 2 different incompetent contractors. Long story short, Larry and Nelson Comfort got us squared away. Thank you Nelson Comfort for getting our geothermal unit working again!

Took over two weeks to repair heating system. First technician had absolutely no idea what he was doing. Replaced a thermostat that didn't need to be replaced. When that didn't fix the problem, he ordered another part we didn't need. Company sent out a 2nd technician, Larry. (I rate Larry 5 stars). He was kind and knowledgeable and knew exactly what was wrong. He ordered a replacement part but the company ordered the wrong part so the repair was delayed again. I did finally get the repair made and everything has been working again. There were some billing issues and after countless messages left with the company, no one ever bothered to call me back. Poor customer service.

Our tech, Zach, arrived as scheduled and was wearing a face mask, shoe covers and gloves. He was careful about social distancing.
This was a regular contracted call to service our AC unit, but he suspected a leak in the cooling coils (ice had formed on the bottom fins and tubing). He advised we would have no AC until he could find the leak, but he had another scheduled call.
Fortunately, he was able to return after his last call. He ran a leak test and found the AC coil would need replacing, but could not be scheduled until the parts came in. He completed our service check, adjusted our heat pump to give us some cooling (90+ degrees all week!) and cleaned up everything before leaving.
We were charged only $85 for the leak test and given a fair quote of about $1,300 to replace the coil and recharge the system (our parts are still under a 10-year warranty).
We hope Zach is assigned to our repairs when the new coil arrives. He was thorough, very friendly, professional and efficient. Nelson Comfort is lucky to have Zach on their team!