Nelson Comfort

Furnace went out in the middle of the night, so I called Nelson Comfort. They initially misdiagnosed the issue and had poor communication about follow up visits. After more than 72 hours without the furnace functioning correctly, I finally called another company to fix the issue.

Very satisfied with Nelson Comfort, and the service provided by Tyler. He was punctual, friendly and very professional. He diagnosed the problem correctly and took care of it. He was clear in his explanation and his recommendations for getting optimum service from our AC. We definitely recommend this business.

We needed to make some repairs on our hot water heating system and called Nelson Plumbing. It was easy to make an appointment, the technician arrived right on time and he assessed and repaired the initial problem. During a routine inspection, he also found another problem. Unexpected as it was, repairing the system put our heating system in perfect working order for (hopefully) many years to come. I appreciated the professionalism, the cleanliness and thoroughness that came from Nelson. Well done!

I'm a new customer having purchased my first home in Cincinnati. The previous owners recommended I continue a service contract with Nelson so I did. My experience was above and beyond what I expected. Elliott didn't just inspect the system and do routine maintenance. He took the time to teach me about how it works and what I can do to keep it in good shape.

We have little confidence in the work done. Tyler expressed his own uncertainty concerning how to complete the needed repair numerous times. During the four hours, he tracked mud throughout the house (he did finally put on shoe covers at the very end when he came to settle the bill). Attention to detail was lacking as access panel to furnace was not replaced and service manual was not returned to compartment on unit. Since we have a service contract with Nelson (for the time being) we request a different tech in the future.

Spencer does a great job on HVAC system maintenance. When there are operational issues, he does a great job explaining the problem and alternate solutions. I have a lot of respect for his knowledge and expertise.

Nelson Comfort has always been professional and prompt. We have been using them for years. Spencer Grizzell is our favorite technician. He is just fantastic.

Booked an appt for a complete replacement AC and furnance. Received a call 10 minutes before time that they could not make it. We drove 1 hour out to home for appt
Would not recommend.

Ryan was very professional and knowledgeable. He replaced my humidifier. Ryan took his time and explained everything to me in language that I clearly understood. This was especially helpful to me because I am a senior citizen. When it is time to have my furnace replaced, I will definitely choose Nelson Comfort.

I had Nelson Comfort replace my furnace in 2012 and I just had them replace my A/C this September (2018). I contract for the Comfort Care Plan each year to service the units. I have had great experiences with their service techs, their installers, their sales team, and the people who answer the phone - all very professional and helpful. I recommend them highly.

David F., Cincinnati