Nelson Comfort

I had the visit of Larry for my AC summer tun up. As always from Nelson comfort, Larry answered all my questions and did the maintenance in a good timing and with quality. I always have somebody different coming every 6 months, but the quality it's all the same.

Very efficient and informational employees. Tom was very helpful in helping us pick a system. The quality of the furnace and central air unit they installed is impeccable for the price. They were on time and respectful about keeping our house clean and wore shoe covers. Would recommend to them anyone!

Great experience! Too bad Nelson was my second call. Apollo told me it would take two weeks to fix, two people and a new part. It was 40 degrees inside my home and my pregnant wife and son had to stay elsewhere. They were basically pressuring us to replace our boiler. Nelson came in - assessed the situation, detailed and fixed the issue for 1/6th the cost same day. No new parts, one skilled technition, 2hrs - I told the technician I wanted to hug him he made my day. Very stressful situation handled with skill, class, and expertise.

Very professional and great service. From the initial diagnosis with a furnace issue to the replacement, Larry, Ted, Connor, and Steve were exceptional. I would highly recommend this company.

We needed to have our entire HVAC replaced and Elliott and the technicians were very professional. The techs stayed late to get A/C running and Elliott came back after installation to go over everything. Amazing customer service. Would highly recommend!

We have a maintenance / service contract with Nelson Comfort & have always experienced top notched appointments with them.

Technicians are both knowledgeable & courteous, and prices fair & reasonable. Highly recommended!!!

We were very pleased with the courtesy and knowledge of the technician. Had the feeling our geothermal heating system was properly serviced.
The gentleman took his time to do things right and answered any questions we had.

They can't be trusted. I switched to their annual preventative maintenance service 3 years ago seeing excellent online reviews, after some bad experience with another local HVAC business. Told them about a possible leak in my AC system. They replenished 2 lbs of freon without offering to test for a leak simply saying it was too expensive to test. Things were still OK when they did preventative maintenance last May.

Then in early July the condenser unit outside froze. Their tech came and couldn't explain why it wasn't diagnosed in May, but suggested to replenish freon again without testing for a leak. I paid to do that but the unit started to freeze again in August. Their tech came and said the unit needed to be replaced. Again, no offer to test for a leak for the same reason. Also note that one of their techs this season said he had a side HVAC business and offered to replace my AC much cheaper than his employer (!!!).

At this point I was losing my confidence in Nelson Comfort and needed a second opinion. To buy some time I agreed to add freon the 2nd time but complained to their sales person who offered to credit back what I paid for freon if I bought their new unit. But the new unit price quoted was so high making me think it was adjusted up for what I paid for freon.

I then called their major local competitor, and the competitor tech diagnosed a leak in the coil in literally 5 minutes (!) using a hand-held electronic leak detector. He showed me the leak spot on the coil with visible oil streaks coming from it. I was very unhappy about Nelson Comfort service and called their service manager to request a refund who point blank refused to do anything. I then called the business owner Dan two times and left messages but hasn't called me back.

I trusted them to be professional, but in the end I feel that they knowingly took advantage of me claiming that my AC problem couldn't diagnosed.

One might think I would be unhappy with Nelson because my new (fall of 2016) Trane A/C and heating system had a few installation problems and then in spring of 2017 the A/C didn't work due to 2 small refrigerant leaks. They came and fixed those two leaks and the A/C worked well all of 2017 but then this spring of 2018 the A/C was inoperative again. Mike was sent again and he found another small leak and fixed the system. I'm hoping this time the fix is permanent. I am very happy with the service performed by Nelson and it was all done under warranty. I do have some knowledge of refrigeration and A/C work and I have the greatest confidence in the work performed by Mike. I respect his expertise and work performance. I'd recommend Nelson for their great follow-up. Thanks Mike.

Spencer was AMAZING! Very knowledgeable, professional and personable! He took time to explain my issue and made great suggestions. He had my AC back to running like new! 5 stars all the way!