Nelson Comfort

The work done by Nelson Comfort has always been very professional! I had my old furnace that old uninstalled and reinstalled a new one. The team was great in trying to work around my schedule and provided very compatible quote for the furnace unit and labor. I would strongly recommend this company if you are thinking of doing any HVAC work.

We have been using Nelson’s for years at our previous home to service our GEO on their service plan. Larry kept our system in tip top shape! We moved recently and needed the new systems tuned up and some smart thermostats installed. Larry came out and took care of everything we needed and suggested some items to keep everything running as it should.

Bottom line is I trust Nelson. Always on time for the appointment and they don’t leave my house a mess. Plus, Larry is friendly with my two silver labs!

9/2020
This visit was a testament to why I have Nelson Comfort out on a regular basis to check my system. Larry, great buy, found that the refrigerant was low as well as the compressor was pulling too many amps at startup, which happens about 600 times a season and likely more in my house. So the filter was changed, the refrigerant was topped off, and he inserted a device to drop the cranking amps back within spec. All of these measures extend the life of this unit. Is the free? No. Is it cost effective. Yes.

2/2020
I had them back this winter and they found my humidifier valve was clogged. Fixed it without a problem or extra charge. Thanks team!

Initial Review
I've now been doing business with Nelson for many years and will continue to do so.

We have purchased the summer and fall maintenance contract and it has definitely come in handy. Last summer we had a component on our heat pump break on a Sunday. The service tech was there in a few hours, replaced the part and filed a warranty claim for us. Thanks to the contract there was no extra charge for a Sunday visit and I'm pretty sure there was a small discount on the new part plus the credit for the warranty.

I'm also thankful that once a year they are there to clean up the system and replace my high capacity filter.

Tech was on time, polite and very knowledgeable. Have used Nelson Comfort for several years and plan to continue using them for my heating and cooling needs.

Cody has performed several scheduled services for us, and has always been punctual, proficient and thoroughly professional. He goes above and beyond in performing his duties and is a pleasure to deal with. I would recommend him to anyone.

Nelson's crew did a great job of installing a new furnace in our home. They were very professional and courteous.

Excellent service from start to finish. The staff is prompt, courteous, and professional. Spencer, a very kind man, is a great ambassador for Nelson Comfort. He clearly explains any repairs needed. He is efficient and professional. 5 stars!

We recently had a boiler installed for a 4 family apartment unit. This company was great they came out in a timely manner, they worked hard and cleaned up after themselves. The workers was very nice and pleasant. Called again yesterday for another issue and they had someone out within an hour. Would for recommend Nelson Comfort. A special reorganization to Tom and Micheal

Nelson Comfort is top notch. Their service technicians are always friendly, professional, and get the job done. They also don’t push products in an aggressive manner when a repair is possible. Thank you!

Elliot went above and beyond. He was by far the most friendly technician that has ever done work at my house. I originally made an appointment for a Tuesday when my furnace started making weird sounds, but by the Friday before my appointment, my furnace was not working at all. I came home and my house was 55 degrees. When I called Nelson Comfort and talked to Lauren, she let me know that due to the cold weather, they had an abnormally high number of service appointments that day. Somehow, and thankfully, she still worked things out with Elliot and he came to look at the furnace later that night. Elliot is such a personable person that I instantly felt comfortable with him working in my house. Within a few minutes he was able to detect the problem (the blower on the furnace was not working properly). Elliot had all the parts he needed right in his vehicle and was able to repair the furnace for me right then and there. He explained exactly what he was doing and why in a way that someone who is not educated about furnaces could understand. He reviewed the pricing with me ahead of time, and ended up saving me over a hundred dollars with the care plan. He was clearly looking out for my best interest all around. He was at my house until about eight o'clock on a Friday night and still had another stop to go to after he left, yet he took his time with us and really took the time to do the job right. He never once complained about having to work so late on a Friday or seemed in anything less than a great mood, even after working an extremely long work day. Elliot is definitely a special kind of person, and I will make sure he is the service person that does all the work on my furnace for as long as possible. I recommend him to anyone and everyone in need of someone to work on their furnace or air conditioning unit.