Nelson Comfort

We moved to Cincinnati in 2006 and began having our furnace and air conditioner serviced by another company. They seemed to do well until a few years later one Spring, right after a service technician had been here for our twice annual inspection, I was mowing my lawn and I noticed that the platform under the air conditioner had collapsed and the AC unit was twisted. Like I said, the technician had been to our house the day before and he didn't say anything to us about this. I called the owner to explain my findings and over the course of a couple days we missed each other's phone call, but basically he never did call me back! At that time I decided that when it came time to buy a new air conditioner I would look for a different company.
We purchased an air conditioner from Nelson and we have been extremely happy with the service Nelson provides and the air conditioner they installed.

Larry arrived on time and introduced himself. He used COVID-19 precautions and boot coverings. He went to work servicing our HVAC system. No problems. He worked in a timely manner and was very nice. Great job, Larry! Thanks, Nelson Comfort.

Going on 3 years of using Nelson Comfort as my preventive maintenance service provider for my HVAC systems and I am totally satisfied with their performance. Scheduling semi annual inspections/cleaning/tune-ups of the systems that meet my needs is very easy and carefree. The service techs are always on time, polite, professional and answer any questions I have regarding the operation and condition of my equipment. I receive recommendations and timely estimates for any repairs or upgrades that are suggested to maintain the health and efficiency of my equipment. Prior to entering into the yearly maintenance agreement with Nelson Comfort, I had a local service provider for 25+ years but had issues the last 3-4 years with scheduling, repairs, and upgrade of my systems. The end of our relationship came when I couldn't get the Service Manager or President of the company to return my phone calls when I experienced issues with their service. To date, I have not had a need to speak with anyone at Nelson Comfort other than the schedulers or service techs and I am happy to report that I have not experienced any system failures throughout the heating/cooling seasons, nor have I had any major component fail due to their exceptional comprehensive preventive maintenance program.

We’ve been using Nelson for years. Always great. We recently purchased a home and the AC broke the day we moved in. Nelson sent someone out that day. Technician, Cody, was friendly and professional. He gave us options for repairing our AC. Nelson came through for us again.

We have used Nelson Comfort for 20 years, first with our old furnace and then purchased a new furnace and air conditioning system from them several years ago. In all that time, we have found them to be dependable, efficient , and honest in their dealings with us. We highly recommend them.

Spencer was professional and friendly. He answered all my questions. He did quality work. I am happy to know that our HVAC system “is in good hands” :-)

When we began having issues with our heat last year, we were very fortunate someone recommended Nelson Comfort! We have been very pleased with every technician that has been to our home, along with their honesty, timeliness and reasonable pricing. We wouldn't hesitate to recommend them to any of our friends & family!

Ron Miller (Service Supervisor) for Nelson Comfort is the only GeoThermal technician we trust for our home. He does excellent work and trains his team in an efficient manner. We need more technicians like him to service our areas, I know and trust him for years and he keeps my GeoThermal unit alive and well, thanks Ron and team!

I used Nelson many years ago for furnace and duct work on another home. They were professional, courteous and informative. As a result, I contacted Nelson when my AC unit was not working properly.

Elliot, the Salesman, was patient with my many questions, courteous and professional. He did not sale with pressure tactics. He fostered a sense of trust and comfort. I purchased a new AC unit and had to have some duct work modifications.

The HVAC techs, Tom and Art, arrived in a timely manner. Both men were consistently kind, worked together with a sense of ease, professional, courteous and thoroughly cleaned up after the job was completed.

I am totally pleased with my experiences with all services provided by Nelson Comfort.

Tyler K. was extremely professional, polite, thorough and knowledgeable. He performed emergency weekend repair of my furnace. He is the only service person I have had in my home within the past year (and there have been a few) that actually came in with not only a face covering, but shoe coverings, as well. I highly recommend Tyler and Nelson Comfort.