Aurora Pro Services | HVAC, Plumbing, Electrical, & Roofing

Will arrived 20 - 30 minutes after contacting Aurora for a scheduled service call which is outstanding. Usually, companies would give you a 4-6 hour window. Although, their prices are a bit steep, I would recommend their services. Will was very professional and courteous. I appreciate him and the company's prompt attention to resolve my electrical issues.

I called Aurora because a fuse for my hvac kept blowing and they were a certified dealer with my hvac system in case parts needed to be replaced as it’s still under warranty. There was a consult fee, which i was expecting—about $90. The tech was here with another individual (I’m not sure if one was training), but they definitely seemed to be riddled on what was causing the fuse to keep blowing. From what i observed, they tried several things and then went and sat in their truck for what seemed like 20ish minutes (i assumed on a call maybe getting ideas of what to try). The tech was then outside with the unit examining things, while being on the phone with someone. I do understand this because sometimes you need advice or things to try when you’re stumped. At this point, probably an hour and a half had gone by. The tech comes inside to inform me that he found what he thought to be the issue (two wires were pinched and kind of stuck together) and that he was going to talk to his boss about pricing and see if he could waive the initial fee. I knew right then it was going to be an insane amount.. because why would you even suggest that? When he came to present my quotes (one was a membership price and one was regular), he seemed nervous. Rightfully so, because to fix the wire—essentially cutting out a piece and securing it back—it would cost $730! I asked for a breakdown of the pricing. $90 consult fee (which apparently he couldn’t get waived) and pricing of the wire replacement which he didn’t give me but said wasn’t expensive. So i asked if the labor was pretty much $500 an hour? He said yes. That is INSANE! I have a good friend who works hvac who said it was a $250 job tops. I feel bad that it took two hours to figure out it COULD BE a wire issue and it could be fixed easily. I was told if that wasn’t the issue, it would be under warranty and they would come back if the fuse blew again. That part sounds great, but not for $730. I told the tech to not do the job. He knew i was shocked about the price and said he should have gave me an idea of pricing upfront. Yeah, probably. I know he doesn’t make the prices and i hate he was here for so long to not do the job.. but i paid the $90 and let him go. I’m just shocked.

This company came as a referral from Duke Energy. They came out and gave me an estimate. They gave me updates on drivers location and a Picture of driver. Which I thought was pretty awesome. The technician Will Sanchez was very knowledgeable of what I wanted done and how to go about it. Answered all questions and concerns I had. Explained thoroughly. Gave me several options with multiple prices. Waiting on the other referrals to give me their estimates, before my wife and I decide. I only gave 3 stars because of the above mentioned reason. If we decide on this company to perform work, I will honestly repost accordingly.

Beware! Quote was
I had a bad outside residential meter panel. I called Aurora Pro Services. Their technician came out on time to give me a quote. He charged me $59 just to quote it. His quote was $4,750. He also tried to sell me a inside panel refurbishment (extra $3,000) and a yearly roof maintenance program (my roof is one year old). When questioned about the price, he told me that was a pretty standard price. I then called Burt Electric for a second opinion. He did the work in one day (set new panel, acquired a permit, and had it inspected…. All in one afternoon). Burt’s cost for everything was $550.

Jeronimo was very professional and explained everything to us that we needed to know about the service and how to maintain it after.

I want to publicly acknowledge Quentin Brown with Aurora Pro Services. He is extremely knowledgable when it comes all things plumbing and a bit more. He serviced a relative of mine and was extremely prompt, kind and helpful. Thank you Aurora and thank you Quentin.

I woke up to a hot upstairs unit and in a panic I called this company. I didn’t do a lot of research I just was concerned the kids would not get a decent rest 1st week of school with it being so hot 🥵 upstairs. They sent a technician out Johnathon K and he was at my residence for 3 hours diagnosing my units. I was a bit concerned after hour 2 bc I didn’t understand what could take so long. He came in and stated my coil was blown and I had a leak and ask for 4300$$$ for the repair! Immediately I became concerned bc a new unit is only 6-10k why on earth would I pay this to repair a unit that’s not 5 yrs old yet. He offered to have Regina run my credit which she came back with an approval amount of 45k within 10 minutes !!! Next Jonathon said the owner would come out the next day to talk a new unit and financing not 1 but both units and there is absolutely nothing wrong with the second unit👀.
Day 2 I had Pro plumbing come out for a second opinion and within 15 minutes Jacob not only found the leak he asked me to come take a look to ensure I knew exactly what the problem was. The coil was not damaged or needed to be replaced. He fixed the leaking line by welding off the puncture piece and Weldon on a new line for total of 1600.00!!!! Please be careful with this company they were willing to take advantage of a desperate mom in hopes of me not doing any due diligence they almost got 4-10k out of me for reporting fraudulent repairs!! When I brought this to the owners attn he said he pay his staff well so he charges more money 💰 lol !!! Well u lost my business and the annual membership at pro is 50% less too

I had this outfit come out for an estimate for putting in a new circuit for a septic pump controller. The new panel was currently connected to an arc fault circuit. And it needs to be on a dedicated traditional breaker.

This work could be done inside the basement and did not require any digging or trenching.

The technicians that came out were very professional and polite.

They wanted to sell me a membership/service contract. I just wanted to get the work done.

The materials needed for the job consist of a breaker and about 10 feet of romex. Maybe $50??

They wanted $1600 to do the work without a “membership”. If I got the lowest level membership the work would be $1400.

I said sorry I’m not paying $500 an hour for this type of work.

I paid the $89 service call fee and said thank you I’ll get someone else to take a look at it.

This is a very professional outfit. But they seem to be more in the business of selling service contracts than doing work.

Update I was able get the work done by another well known large reputable contractor for 1/3 of the price.

The whole experience was great! Darren explained everything and was awesome to work with.

I had an issue with my water heater and they quickly repaired the problem. Franklin was extremely efficient and knowledgeable.