Aurora Pro Services | HVAC, Plumbing, Electrical, & Roofing

The plummer arrived he did not introduce himself. Only asked what the problem is. We did the same work we had done on 5-12-2020. When we had it done before we were told the spicket had a lifetime warranty. Apparently we were not told of any exceptions at that time. I asked to if there was an itemized list of cost. I was told ot would be e-mailed to me. My wife and I are not happy with the service we received today. We are thinking of canceling our yearly service with this company. We wonder if that is how your grandmothers service would have been.

I called them for my Dad because he needed a plumber urgently, they came out the next morning, figured out the problem and wrote him up an estimate, ordered the parts and had it all repaired within a couple of days. I loved their upfront pricing and the plumbers were very friendly, personable and ready to answer all of our questions.
We will definitely call them if we ever need them again.

This company was great! Our technicians, Jeronimo Lopez & Edgar were exemplary! They were prompt on arrival, professional & very skilled in repairing our sewer drain problem. Plus, they took time to explain things and answer our many questions. They were very helpful, personable & kind. We will surely use Aurora Pro Services again!

Could not have more pleased with Jeronimo and Alvraz. Efficient , prompt and courteous. Had a copper pipe leak in the basement on Sunday. Had to turn the water off to the house. Called other Plumbing companies first thing Monday morning no one could come until Wednesday. The I remembered your radio commercial so I called at 8:45 AM and by 10:45 AM it was repaired and water back on. That’s how you gain and maintain customers. Excellent customer service. I will gladly endorse your company to other prospective customers.

Franklin was professional, knowledgeable, and very friendly. I appreciate his efforts to help us with our issues and the guidance he provided. I will absolutely use Aurora again and will recommend them to anyone who may need their services.

I only gave 2 stars cause my first encounter with them was great and the 2 female customer service reps (I wish I could remember their names) were always very professional. Second encounter not so much. At the beginning of the year, I scheduled to have my HVAC system inspected. The inspection came back great with no signs of issue, however I did notice that the follow up from the inspection was incomplete. All items that were checked off as completed with verifying picture were not done and no pictures were ever presented. Shortly after that inspection I started having issues with my heat coming on in the mornings. I messaged 1st at 1am on a Saturday then again at 5am. Again both ladies I chatted with were stellar. I spoke with Oscar around 830am he was not so stellar. But I will give him the benefit of the doubt cause at that point I was very tired and cranky. I was told they would TRY and get someone out that day. Just in case I went on their web page and scheduled a 9am for Monday. Good thing cause no one was able to come out that day. Monday morning I got a call saying my 9am was cancelled cause their scheduling site was not reliable and there was a customer in greater need than I. So I was moved to 11. Someone finally showed up at 12. I informed them that I was not paying for a reinspection since it was not properly done the first time. Alex reinspected and then came back and said I need to replace my entire 10 yr old dual heat system which would be roughly $20,000.
Needless to say I chose to get a second and third opinion to confirm the 2nd. turns out the batteries in my thermostat were corroded and my out door insulation need to be replaced. 30$ later everything is working great.

Jeronimo Lopez (Technician) was great. He took his time to explain to me what needs to be done and our best options. He made me feel comfortable in knowing that the work performed will be exceptional. Also, he was very knowledgeable about the company.

My first time working with Aurora Pro Services was an absolute positive experience! From the friendly schedulers on the phone, to the tech, Franklin, who provided services at my home. Franklin was very professional and knowledgeable about the services and products offered by Aurora. Most importantly, Franklin fixed our electrical issues safely and quickly, and I appreciate his approach with customers.

I had a gas leek from my tankless water heater on a Friday afternoon. Aurora answered the phone with a live person and sent technician to my house on Saturday. Anthony came to my house, took his time to make sure that the quality of work was done in a professional manner.

Jose and Jeromino were so pleasant and professional. They were so great explaining what had happened and how they fixed my issue. They went above and beyond by calling another company to come out and access the damage done by the leaky pipe for my insurance. I couldn’t be more happier and will have them back anytime. Thank you guys!! Highly recommend.