Aurora Pro Services | HVAC, Plumbing, Electrical, & Roofing

Was charged over $400 for a USB outlet and installation that took 15 minutes. Later found out a USB outlet costs at most, less than $50. Total ripoff.

Darren and Anthony got me squared away and did it promptly. Great customer service.

Franklin came on Monday and today we had Quen both were excellent, professional, informative and provided amazing services. I can not praise Aurora Heating and Cooling enough for their quality work and excellent employees!

Very well buiness very friendly and know their buiness I recommend them to anyone why needs great services

I asked for an estimate for some outdoor electrical work, with the understanding that an $89 estimate fee would be assessed if the work was not done by this company. The technician came out and was very nice and knowledgeable, but when the time came to give me an estimate on the different levels of repair he said he was not allowed to share written estimates prior to scheduling service. Red flag number one, and I ignored it.

I reviewed the 3 tiers of repair work offered, chose the middle one. I was then asked to pay for half of the work up front right at that moment. Red flag number 2, but I put $2k on my credit card to schedule the work. I then talked to my son-in-law who felt that the estimate was way too high for the work suggested, and asked me to get another estimate. I did, and was given an estimate that was 1/3rd the cost Aurora had proposed.

I called Aurora to cancel the service and ask for my money to be refunded. I was told that in addition to the $89 estimate fee, I would also be charged a "$250 non-refundable cancellation fee". So they are charging me $339 to come out and give me a grossly inflated estimate.

I"m sure this company would not do that to the abuela in their charming story that you hear when you are on hold. I"m pretty horrified by these business practices; if you have a small home electrical repair you would be better off calling another company that seems to want to do those types of jobs without inflated prices and predatory fees.

So I used these guys once before to have an RV electrical outlet installed. It was a bit steep and not as quick as I thought it would be, but considering how hard it is to get a contractor to call you back, much less show up and that they guarantee their work, I said, 'Meh. Ok." My girlfriend agreed to get their service plan.

So I call up again for a couple easy jobs: install a kitchen faucet that I already bought and fix a faulty shower/faucet selector. Rather than fix a worn 50 cent part on the selector, they have to install a new faucet. That job costs $500. For what is basically one hour of labor on the kitchen faucet, that's $470. With the service contract!

So yeah, if you have a larger job that you want a guarantee on, these guys are alright. For small stuff, if you care about cost, forget it

The technician came out and stayed on the job until it was completed. It was a pleasure having him there. Super service.

Jose and Justin were awesome! Excellent workmanship and highly professional!

Anthony was a great tech. fixed our leaking toilets and cleaned out the grease trap in kitchen. He was excellent, knowledgeable and very helpful!

So my main breaker blew out and I called Aurora to come out and take a look. They showed up the next day and the two gentlemen that came out were so professional and prompt that I decided to get more quotes on other repairs. Johnathan, Franklin, Mike, and Torey came out and gave me quotes for the electrical, plumbing, roofing, and gutters. Ultimately I've decided to go with them for all of those services because of how easy the process was to be financed and explained.