Aurora Pro Services | HVAC, Plumbing, Electrical, & Roofing

Justin was very knowledgeable and friendly. He took the time to explain everything along with the pros and cons which was beneficial. He did not rush through the process which was also nice and provided several different options for the repairs needed.

They've helped me make my house much safer and up to date. Everything has been timely and smooth. Justin and Andrew were awesome for my electrical upgrade and very helpful getting everything else set up for me. Very happy overall and definitely recommend.

We needed an estimate for installation of a mini split ac/heating unit in an upstairs room. For $89 we were to get that plus an inspection. Good deal I thought. The good news is he found a cut off switch that was problematic and fixed that the same day. The repair seems well done. The bad part is that the charge for about 45 minutes work was over $770 (the $89 was waived, big deal..) and the estimate for the single high voltage outlet upstairs was over $3000. The unit itself costs about half that.

Like most people, having home repairs is not at the top of my list of favorite things. While in the process of selling my house the inspector found an issue that needed to be addressed with my natural gas plumbing in my attic. I had heard of Aurora Pro Services so I gave them a call and from start to finish I had a great experience.

The representative who I spoke with to make the appointment was very friendly, professional and thorough. She made sure she understood the issue so the appropriate person would arrive. Prior to the appointment I received a reminder in case I needed to reschedule. The before the technician arrived at my house I received a text message with the gentleman's name and picture so I would know exactly who to expect. I really appreciated this safety feature as well as the tech arriving on time. When Anthony arrived he was very polite and professional. He wore a mask for COVID precautions and shoe covers. He was able to assess the situation, explained to me the time frame and cost before he proceeded. When the job was completed and Anthony provided pictures that I requested and made sure I was pleased with his work. I received a phone call after he left from another representative making sure I was completely satisfied.

Overall I was very impressed with Aurora Pro Services' customer service and how the job was completed. I feel that the price was reasonable for the task and if I need future repairs I will be giving Aurora a call.

DARREN POLK DID A EXCELLENT JOB TODAY!!! KEEP UP THE GOOD WORK DARREN

Start to finish, I had a great experience with Aurora Pro Services. They were quick to send out an experienced Roofer to my home to help me figure out where my leak was coming from, provided me several options on how to handle it, and ultimately let me decide how I wanted to proceed without pressuring me. I would recommend them to anyone looking for exceptional, top notch work. My family and I will be using them for all of our home needs moving forward.

My overall experience with Aurora was exceptional!! And what made the company exceptional was Jeff Jordan the technician! I have had many good technicians come to my home for other service calls, but I would have to say that he stands alone when it comes to customer service!! Jeff was very professional, and informed me every step of the way on what needed to be done. He came in the morning and didn't leave until later in the evening because he cared about getting the issue I had solved. So use Aurora for all your plumbing and many other needs that they offer because they are A1. I believe they are because of caring people like Jeff. Thanks again for your service!😊

Thanks you,
Tameka Johnson

My family felt relieved after the Electrian departed the house. He not only fixed the problem scheduled, but rendered his expertise that was time consuming, to our other major discrepancies performed by others, during the renovation of our house several years ago. In my opinion, Franklin really is an electrician his Company should be very proud to have on their team. I would recommend this person and Aurora Pro, a seat at the bidding table, for a Contract, if I wasn't retired from the U.S. Government. What a role model Franklin is to this company.

Wonderful customer service from everyone involved. They are the only company I’ve used in awhile that’s reliable and trustworthy. They go out of their way to help. I have recently found out that customer service, ease of scheduling an appointment, and dependability is not the number one priority of a lot of companies out there. I will continue to use Aurora and highly recommend them to anyone and everyone. They have a variety of services, and I’ve used them for three different needs and have not disappointed!

This would be a 5-star rating if it were for the technician, Franklin. He represents Aurora proudly; he is approachable, and seems to care about his work - love it!

Unfortunately, the prices, insane! 🤯.
The company makes him pitch a surge protector for the home, and he works it in smoothly. It has value, just not $1,300 value, and we didnt even get into the work we want done. Installing outlet in the floor with a crawl space and access - $2000. Install outlet in bathroom - $2600. Install ceiling fan - $355 (most reasonable one, but still everything is there for it. Takes maybe 25 mins to connect the wiring that already exists amd we bought the fan. These prices are starting to look like a small bath renovation, but it's only two outlets?!?!

Me and my wife are all about people and companies making their monies. But, there is a level of morality expected, maybe hoped for...or, at least we think there should be. And, to be clear about us - we value and pay for quality all day, every day! Again, there is a line some choose not to cross.

Thank you, Aurora, for sending technician and the quote - much appreciated!