Sullivan Heating & Cooling

My furnace stopped working at 9PM
Called Sullivans and Jerry answered
He had me check a few things before he came out. Found the problem! He did not charge me for the help. Jerry even called the next morning to make sure the furnace was still working. Hard to find this kind of service these days. Thanks Jerry

I have had both my a/c unit and furnace tune up with Sullivan Heating and Cooling since I moved to this area 6 years ago. I will go nowhere else. Service is excellent and work is performed quickly and efficiently.

Jeremy fixed every problem that I had with my heating system in one visit. Mind you- im not educated at all in the language of heating and cooling (I ask alot of silly questions) and after assuring me that my house was not going to explode, he patiently walked me through all the areas that were of concern and explained what was going on. Would recommend to everyone. My house is warm again!!

Highly Recommend! Extremely honest company and will use them for any heating repairs in the future.

On Monday July 27, 2015 Sullivan Heating & Cooling was contracted by our home warrenty co. (2 - 10 Home Warrenty Co.) to come to our home to diagnose a non-working home A/C unit. To our surprise Jerry Jr. (owners son) was at our house less than four hours later. Then we were astounded that within twenty minutes he had the problem identified and a work order prepaired. What happened next was our first indication that we may be dealing with a shady character/company. Jerry Jr. stated that the unit was repairable at a cost of $1,500 to $1,600 to warrenty Co. and $300+ cost to us for upgradeds; however, he was going to do his best to try to get the warrenty co. to pay for a new unit at a cost of $3,100 to the warrenty Co. and $600+ cost to us. We then inquired on a time frame of said repairs. He said that if he recieved the parts by early the following week, he will get them installed by the end of that week (Friday Aug. 7). If he was successful in getting the new unit, that would take two to three weeks because it was a much larger job. Due to young children, an old dog and the predicted heatwave of 90+ degree temps. we were not thrilled about the minimum ten day wait, but because a thrid party warrenty Co. running the repair process we had no choice. The parts to repair the unit arrived at Sullivan's offices on Monday Aug. 3rd. Christine (Receptionist) called to schedule the install. Christine stated that the earliest they could get to us was Friday Aug. 21st. I then said the 21st was unacceptable for two reasons, first; our original oral agreement was for Fri. Aug. 7. Secondly; I was scheduled for outpatient surgery on Thur. Aug. 20. Christine stated that this was the first she was hearing of the Aug. 7th date and there was nothing she could do. I then asked to speak to someone higher than her (big mistake). Michelle (office manager) gets on the phone. I began to calmly explain the situation and the reason I was unhappy. Michelle cut me off before I could finish and in a raised voice told me that she was not going to change the date and I was free to find another contractor if I didn't like it. Becuase I desperately wanted my A/C fixed I asked if she could lower her vioce so we can discuss this. She then asked "what do I Mean"? I said that it seemed like she was "getting excited" and it was unnecessary. At that point Michelle exploded at me screaming "are you a psychiatrist"? "What makes you qualified to know when I'm excited"? She also said a few other things that I was unable to make out, she then hung up on me. At that point I called 2 - 10 Home Warrenty to request a different contractor to install the parts. A Rep. from 2 -10 told me that they could not have someone else install the parts sent to Sullivan. I would have to start the claim over from the beginning. Because we were already eight days into this claim I decided to call Sullivan to try to smooth things over. I attempted to call several times but they would not pick up the phone. The next morning I called 2 - 10 and started a new claim. After starting the new claim I called Christine from a different phone. I asked to speak to Jerry Sr. (the owner), she said he was not in but she would have Jerry Jr. call me. About an hour later Jerry Jr. called. I told him that I did not like the way things were left and I wanted to give him my side of the story. He had no idea what I was talking about, all he was told is that we were unhappy with the install date.
On Thursday Aug. 6th Skip Roehrig from A. G. Roehrig & Son arrived to look at our unit. Within 10 minutes Skip had the problem diagnosed, 20 minutes later he had our A/C running. Apparently a wire became detached and another wire was about to go. Skip put new ends on the wires in question and just like that we had air. In my Opinion Sullivan Heating & Cooling would had defrauded both myself and 2 - 10 Home Warrenty. Had it not been for my unwillingness to accept the broken agreement, they would have gotten away with it and then moved on to the next unsuspecting customer.

Jerry Jr was awesome to work with with a replacement compressor for AC unit. Response was quick and professional - would recommend this company to all!
Dave Smith

Excellent service on time and professional

The Sullivan crew showed up ON TIME, they were very friendly and completed the A/C installation ON TIME! Everything was explained well and we could not be happier.
Barb and Charlie Mulloy - Clarence, NY

Very professional. Came out on a Saturday night fixed my unit in 20 minutes for no extra cost. Got their number saved in my phone. Highly recommend them.

Jerry Sullivan Jr. did an outstanding job. Family business, local. Will only do business with them from now on. Highly recommend.