Choice Heating & Cooling

I had a problem diagnosed by another vendor. The repair was expensive on my 13 year old furnace so I decided to get quotes from 4 HVAC companies. I decided on Choice for a new furnace/ac. Prior to the installation I installed a new Ecobee thermostat and configured it using the existing furnace. Much to my surprise the furnaced started up with no error codes. I informed Choice of the issue and the owner, Dan, was surprised as well but understanding of my situation. After several days of running the heat and ac to see if the problem came back (it did not) I informed him I preferred to keep my existing furnace. He was very cordial about it and will be refunding my deposit. I will absolutely go back to Choice when the time comes.

If I could leave zero stars I would. The landlord hired these guys to replace the furnace and hot water heater which had been damaged when the basement flooded. They came in the afternoon on a Friday, let themselves in my front door without knocking to bring the equipment through. When they were moving stuff out of the way (which I offered to do and they said they had it) they tossed stuff around and my slipper ended up in the garbage! They left everything in a disarray basically blocking my front door. They failed to finish changing out the hot water heater and furnace (which I have never even heard of taking 2 days before) and left for the day without turning the water back on or even saying a word to me about it. Came back the next day to finish the job and left STILL WITHOUT TURNING THE WATER BACK ON! Had to call the landlord because I don’t have access to the basement.
I’m seeing good reviews from other people so I maybe they don’t understand that tenants are people too and that they definitely are not allowed to just walk in somebody’s front door without notice make a mess and then leave them without utilities. Sounds to me like they wouldn’t have pulled any of that garbage if the homeowner was here. That is almost worse because then it is just blatant disrespect.
So, I mean, they did the job but anyone can do the job if you don’t mind them being slow, rude, totally inconsiderate, and careless with your stuff.

Work was done well, and workers were friendly and efficient. It would have been good if the team had laid down protective paper on the floors. A lot of dirt was tracked into the kitchen.

I called these guys to come out and look at furnaces that were having issues and they were able to determine they needed to be replaced. One was roughly 15 years old and most likely never serviced before, the second furnace was significantly older and likely the same story on service (so I was ready to replace them). They were able to complete each furnace replacement in one day each, and took care of everything in the original invoice with no hidden extras after the fact which was great! The price they gave me right at the beginning didn't change. They were very accommodating with requests I gave for install locations and other things, and were very up front with my different furnace purchase options. I would use Choice Heating and Cooling again for any HVAC needs in the future.

To put it succinctly, the company is penny wise and pound foolish. They installed my A/C system a couple years ago, and although the cost was considerable, I found it entirely warranted based on the skillful workmanship, specifically involving the re-routing of wires that was necessary due to the prior setup being atypical. However, the expectation for a high expense (~$4300 if I remember correctly) is excellence, and at least for my particular installation, they matched it.
I had an entirely different experience when I had a diagnostic check to verify that my boiler ignition was faulty. I am at least partly to blame, having suspected a broken ignitor, I should have researched the part's cost, but I happened to be in a rush on a work day. The diagnosis was quick (and the standard $118 fee) and the technician "looked to see if he had the part in his truck." I put this in quotes because, in hindsight, I suspect this was a sales tactic. After returning, he said that he did not have the part and it would have to be ordered. He said half of the part's cost was required as a deposit, and I signed off - it was going to be approximately $350+tax. After he left I began considering the possibility of a steep overcharge, but I decided to wait for confirmation.
The next business day, Monday, the part arrived. I was able to verify the part was a Nortek Ignitor Kit (903758), which retails from approximately $50 to $150 plus shipping. There are kits that are even less expensive, but I want to give them the benefit of the doubt regarding official factory-supply parts. So in the end I was overcharged by at least $200 for a part that has simple assembly instructions included.
Which brings me back to my initial pronouncement, for a couple hundred dollars they lost any potential business related to my heating system (as in, its eventual replacement) or recommendations to family and friends, several of whom own income properties. Perhaps they believe the cost-benefit analysis favors this behavior, but it is also possible this is the reason they are only a fringe player in the Capital Region HVAC market: at least for small businesses, customer service dictates who achieves the most success.

Choice Heating are the heat pump professionals. Other HVAC companies do it as a side business because they have to, Choice truly understands them and will design a system that works for you. I did a lot of research before bringing them in and they lived up to their reputation. Joe was the perfect system designer, really worked through a lot of complex issues for our install. The installers are knowledgeable and professional.

This service call was A/C general maintenance but the tech determined that a part needed replacing and did that as well, covered under our warranty, which was nice. The tech (Aiden) was pleasant, professional and efficient, as has been my experience with Choice employees since we used them for the replacement of our home’s furnace and A/C system. Highly recommend them!

Friendly technician, and prompt service.

However, $109 for a service call (understandable) and another $107 on top to replace a 5amp fuse sounds a bit shady. On top of that- the tech said the fuse is a “special fuse”. A quick search reveals its a regular fuse.

Happy that my unit is working - however a little dubious of Choice’s pricing. Not sure I should trust them in the future for other work.

Just had a waterfurnace 5 series geothermal unit installed. It looks clean and neat. They went above and beyond to get my unit installed properly. The sales guy George was friendly and knowledgeable. The tech Luke that came to run the install was friendly and answered all my questions. System is running great and for half the price of their competitors!

Update: if you are thinking about geothermal go for it! My 5 series unit lowered my electric bill from $325/mnth to $120/mnth

Best company! Professional. Will never go anywhere else.. without a doubt supervisor quality work not out to take advantage of you.