Choice Heating & Cooling

Working with this company was terrific! Installing a ductless system was a significant challenge at our house (two other companies were unable to come up with a good plan). However, between Mike, Dan, and Luke, they worked hard to come up with an amazing strategy that not only works great but looks great! I couldn’t be happier with the outcome, and HIGHLY recommend this group.

Service tech came out to my house today for a furnace issue. Terry was the consummate professional. He was a great guy who was extremely knowledgeable in his field. He shared his expertise and knowledge while finding and solving the issue. Terry also answered a few questions I had concerning my furnace and possible changes to our hot water heating system. Choice is lucky to have someone like this representing their company. Based on my positive experience with Terry, I would highly recommend this company for all of your HVAC needs.
Thank you Terry and Choice Heating & Cooling!

Replaced aging furnace, hot water tank and AC compressor in two days. Worked with George in sales to select the right units for this size house and was given several options to choose from. Install crew was very professional and hard working. New furnace out performs the old one, and the house is much more comfortable and it runs quietly.
I used Choice Heating 10 years ago, to replace an ancient boiler, in another house. Very professional for that install also. Utica boiler has performed flawlessly, for 10 years. Highly recommend this company!

Choice Heating and Cooling had been our go to since we moved into our home in 2016, but only because they happened to be the first company we called and their online reviews were pretty good. We've never had any major problems with them or our furnace until last month.

Our heat kept turning off in the middle of the night during the coldest days and would come back on during the day. Choice came out and quoted me almost $700 (plus the diagnostic fee) to replace the pressure switch and inducer. Sure enough 2 days later the heat was off again. At night our house was going down to below 40 degrees and we have a 4 month old, so it was pretty miserable. They came out again but it had started working by the time they arrived so they couldn't find an issue. They said that they needed to be here when it wasn't working. I explained that it only happens at night and early morning. It happened again the week after when temperatures plunged and I called in the middle of the night, they told me they may have to charge me the diagnostic fee again and didn't make it out until almost 11am, of course by that time the heat was back on. It happened again the next night and that time they wouldn't even take my call until 8am. By this time I was fed up and out almost $800, so I called someone else. The other company came out within an hour of me calling at 2am and quickly diagnosed it as frost in the exhaust pipe. It was a $60 fix and our heat has been on ever since. The other repairman also asked me if they had left me the old parts, he wanted to reinstall them for me so I could call Choice back and demand a refund, but they hadn't.

I'm not pretending to understand furnaces, and I can imagine that diagnosing can be hit and miss. But when you have a repeat customer already out a substantial amount of money and stuck in a freezing house with a baby it would be nice if they at least tried to make it a priority to get to us. We won't be returning to Choice, I suggest you don't either.

I am very pleased with my experience with Choice Heating. They responded quickly were professional and was less cost than I had anticipated. Kris did a superb job diagnosing the problem with my heating unit. Thanks Kris for a thorough and professional job!

Choice did a fantastic job on our project. Our home is an 1870's Victorian which we are trying to keep as much of the original character as possible. The work done by Dan and his crews met all of our expectations and more. Thanks so much to the Choice Team.

I had a no heat call for Choice at 8am this morning 2/14. I got booked promptly far the afternoon. I was called by the receptionist that the tech will be on his was shortly so I left work. It took about 15 mins to get home, The tech (Terry) arrived 5 mins after I arrived. He explained the furnace and how it works to me as no one ever did before. He fixed the problem, gave it a cleaning, and was off in a half hour. Great service! Terry the Technician was awesome!

Exceptional customer service on my first call. The office manager was polite, professional and made my day when she scheduled a same day visit. Top rating for customer service and tech knowledge

9/26.22 You sent Dan to inspect and perform maintenance on my heating system. I found him knowledgeable, professional and intelligent.I would have him back every year from now on !

Kris came out in 90 degree weather, just hours after I called. He arrived right at the beginning of the time window the kind receptionist gave me. He was friendly, knowledgeable and helped us find the least expensive way to remedy our cooling issues on the spot! We highly recommended Choice and will certainly call and ask for Kris in the future.