Alaskan Plumbing, Heating & Air

They have always been on time for their services. I purchased a multi year maintenance program, and they come out twice a year to make sure all systems are running correctly and to assure I won't have any untimely failures. I love to support local small business especially since I'm a fairly new small business here in the Las Vegas Valley.

Very prompt for appointments. Very polite, careful technicians. We had a variety of things. Mostly good, but had to come three times for the swamp cooler leak because they too a short cut (in order to save us $$)

Been a member here for a couple of years now, had them replace my old AC at the old house Every person here has been professional, clean, and willing to explain exactly what is going on. Highly recommend them. Highly recommended

Chad came to our home to give us a quote to replace our 25 year old units. He explained to us, in terms we could understand, what our options are. There was no pressure to make a decision immediately. He was very professional and personable. We would highly recommend calling them first for any hearing, air conditioning or plumbing service.

I had a massive issue with Alaskan yesterday and earlier. Three hours after posting the review, one of the owners, Chad, called to apologize and is working on correcting the issue. He even was willing to come to my home at 9pm on a Saturday and reassess the situation. I did appreciate that.

Chad asked I call Alaskan Sunday morning and talk with the on call tech so we can talk with Chad again to assess the situation Sunday after he was out of church. I called at 8:45 Sunday morning. it is now 5:10pm and we have not heard from the on call tech yet.
115 degrees today...A phone call saying I'm the tech and I have 15 jobs ahead of you before I can discuss the situation would have been nice.

Bennett was our technician for service today. Aside from being extremely knowledgeable, Bennett was both professional and personable.

We thoroughly enjoyed listening to his observations about our air/heating situation and will be taking his advice concerning our duct and filter cleaning.

Hope he remains our tech for future service upgrades.
Best Wishes
Maryann and Dennis Blackmer

Robert, my great technician, is amazing at his job. He is friendly and does a professional job. You can always rely on Alaskan. We've had them for years and years and have had amazing service. They are reliable.

Be very wary of this company - I ONLY POSTED 1 STAR BECAUSE YOU CAN'T POST UNLESS YOU GIVE AT LEAST ONE, I WOULD GIVE A -5 STARS IF ALLOWED. They prey on the elderly. My 85 year old mother's air conditioning went out this week during the 118 degree heat wave and told her it would cost $9000 to replace her unit and were charging her obscene interest to finance the a/c.

When I called to cancel the agreement, the next day (the agreement allows 5 business days to cancel) Raul was rude and wanted to know the reason why in a very unprofessional tone. I explained it was too expensive and asked if a letter was necessary. He said yes.

The following day, before 8:00 a.m. Chad was calling my mother to try to get her not to cancel the contract. My 85 year mother referred him to my brother, a Senior Project Manager with a well known, high end residential builder here in town with a 45+ years experience in construction at all levels. Chad spent 20 minutes insulting my brother saying "Are you one of those "blow and go" guys who doesn't care about the quality of product put in your home. It was beyond insulting, there are no further words for his insults and unprofessional behavior. Chad then called my mother again trying to get her to fulfill the contract agreement.

After harassing my mother twice and insulting my brother, I called Chad who told me to call the office. The office then told me I had to speak to Chad -- I informed them to stop harassing my "elderly parent" or I would have legal counsel contact them as well as notify the Attorney Generals office.

DO NOT USE THIS COMPANY - THEY ARE HARASSING THE ELDERLY!!

Alaskan were incredibly professional and helpful in every way. I would recommend Alaskan over any Air Conditioning company in Las Vegas. We tried them all and these guys were the best by a huge margin. Everything from price to service was excellent.

AC went out at 9:30 pm. Made a call to Alaskan (after a competitor told me they couldn't come out until tomorrow afternoon). The woman who answered was quick and polite. Connected me with a tech on the spot. They quoted me a hour arrival time. Were here in 45 min. Techs name was Ivan. Very knowledgeable and respectful. Had the unit up an running in 30 min. He saved me from an uncomfortable night. Based off this experience and Ivan I will be calling this company in a few months when it is time to service the heating. THANK YOU!