Alaskan Plumbing, Heating & Air

Alaskan installed our Maytag unit on our roof over 10 years ago. They have serviced it twice a year since. We have always been happy with their employees and service. I highly recommend this company!

Alaskan started the job at the beginning of October 2020. The sales guy, Marcell, and installation technicians were great. They were prompt and on-time, did a great job and left me with a much better AC. As advertised they had to remove some drywall and insulation during the install. No surprises. With all that said, Alaskan ensured me that they were going to clean up their mess and repair the opening to my attic.

The repair to my attic opening took a bit longer than anticipated. The repair is now scheduled for this weekend (2/26). The sub contractor claimed they had trouble getting a hold of me. I checked my records and couldn't find any evidence of their calls. We were able to cool down and Chad from Alaskan and I talked, I told him what I found, and he was apologetic. I very much appreciated this. I also apologized for my short tempter and we had a good talk about the path forward.

Bottom line, some things were dropped by their subcontractor. Chad (and Alaskan) were willing to talk through it and still ensure the job was done. They even offered financial compensation if I had to pay anything out of pocket, but that wasn't the case. While I can't give them a 5 star review, I am making this edit from 1 to 3 stars. The willingness to talk it out and apologize goes a long way, and that is admirable since in the end we are not perfect.

My heater went out the day after Christmas in 2019. Since buying my house in 2011 I have had nothing but problems with my AC/Heater unit. I have called and worked with so many different companies in town and after going through calling someone out to look at my unit approximately 2 times a year for 8 years I came to expect a level of service that caused me headache and stress. Until I called Alaskan, their service was undeniably the absolute best service I have ever encountered. They were responsive, on time, made me feel important and they have a level of professionalism that should be the standard. We had to get a new unit and all new duct work installed (which we knew we needed but never trusted any of the companies we had out enough to trust them with such a big job). Their pricing was right, the process was smooth and the new unit works flawlessly.

I have always felt that AC companies were just salesmen trying to earn their commission and not really caring about my situation. Alaskan changed my view on all of that and constantly checked on me and informed me of how the process would work. After being burned by so many other companies I waited almost 4 months to write this review just to be absolutely SURE that everything was in working order, the whole it’s almost too good to be true thing so I was waiting for the other shoe to drop. Well, it didn’t. It’s still hasn’t and at this point I am confident it never will.

Alaskan is rare find in this city. I HIGHLY recommend that you call them for ALL of your needs. Like I said, I have worked with NUMEROUS companies around town and Alaskan is without a doubt 5 stars and the best company I have ever dealt with. Save yourself the headache of calling around and let Alaskan be you first and only call.

The technician, Matt R., arrived on time and politely introduced himself and asked what my concerns were and how long I expected to be in the home. He then looked at the thermostats and set them back to go on and run so he could test output (cooling issue front unit) and how cold air at the register and return were. Next he said he had to go up on the roof and do an inspection and would report to me what he found out. Front unit had to have a little Freon but the back or rear unit was fine. He then performed what he called an annual A/C cooling maintenance inspection that included washing out the coils on each unit and checking all critical functions and parts. Then he topped off the front unit with Freon and completed his work and visited with me again about what he did and some “what to be aware of issues”. Further, he recommended that I buy their annual inspection service and explained what was covered in detail and that I would save 20% on parts and up to 1lb. of free Freon. The bill came to less than I was expecting! Matt did an outstanding job and represented the company in an excellent fashion!! Would not hesitate to recommend him and Alaskan Air to anyone. I have been in Las Vegas 40 year’s best A/C service I have ever received! Utilize their service with confidence!! Thanks Matt and Alaskan Heating and Air Conditioning👍

I've never had a better experience in all the dozens of Skill trade companies than I have had with Alaskan!!! I cannot thank them enough for their honest transparency they have with all their customers! THEY ARE TRUELY THE BEST QUALITY PROFESSIONAL INSTALLERS IN THE COUNTY!!!! DO NOT USE ANYONE ELSE!!! THEY DESERVE 1000 GOLD STARS!!!! Thank you to everyone in their office and in the field!

Alaskan is the best! Hands down! Marcel is an amazing, honest, expert technician, working long hours around the clock to ensure everyone's emergency A/C needs are met.
I tried to work with my home warranty to get a tech out to repair my air conditioning unit when it failed a home inspection for a sale. Not only was the contracted tech from the other company ripping me off with more refrigerant than the system is capable of holding, but nothing was actually getting repaired. Multiple visits were required and everyone lost trust. I called back to Alaskan with my urgent request, and Marcel came back out that night to check on my unit, verify repairs, and give everyone assurance that my home was ready for the sale to proceed. I wish i had simply gone with Marcel from the beginning and never wasted time with my home warranty.
Alaskan will service your appliances and systems with expert techs, who are friendly, motivated, honest, and willing to help despite the Vegas heat and long days. They use quality parts, and the service plan is worth every penny. Go with Alaskan, and ask for Marcel!

Robert showed up for our scheduled appointment on time. He was very professional and knowledgeable in explaining the options available to replace my old air conditioner. We settled on the best unit for my house and scheduled an installation time. His installation team showed up on time, and had removed and replaced the air conditioner in two hours time. I was very pleased with with Alaskan Heating and Air and highly recommend them.

Robert was very professional and polite. He had my unit fixed fast. It was still under warranty so that was an extra surprise. He explained everything very well and left us with no questions! I always have had great service from Alaskan Heating & Air Conditioning.

Starting with Monica, this was one of my best service experiences EVER.
They responded quickly, communicated clearly and efficiently, set an appointment sooner than later and showed up when they promised.
Tim Vergari, the technician was extremely personable and outstandingly knowledgeable and happy to share that knowledge. There was no push to upsell.
We had a question about something the day after he was there and Monica sent Tim back out immediately at no charge to see what was going on.
From start to finish, a total 10!
Thank you, Monica and Tim.

I have done business with them a few times and it has always been a great experience. Most recently we had a hepa filtration system with the UV light. Price was great and they came right out and did a great job installing it. A+