Alaskan Plumbing, Heating & Air

We have been using Alaskan Air, Heating and Plumbing for many years. They all have been very professional from the office staff to the technicians. They are reliable and have excellent customer service. All there technicians are knowledgeable and efficient in their work. Especially technician Marcel, his workmanship is outstanding in everything that he does plus he is polite, personable and a very kind man. Michelle and Kenny Langille

I purchased a water heater through Lowes after my water heater went out in March. Alaskan came out the next day and were very professional, courteous and worked quickly so I wouldn't be displaced any longer than necessary. I'm thankful that Alaskan is more centered on helping their customer, rather than price gouging their customers (like Goettel) I will definitely use their services again.

We have Alaskan maintenance service for our Air Condition units for a few years now. We have no problems since. The units are kept in a great shape. Their customer service and technical support are wonderful. Highly recommended!

Called their emergency number on memorial day around noon when the AC died. They promised a call back in 24 hours.

Around 3pm the next day when no callback materialized. I called again. They promiaed to send someone between 4 and 6.

After waiting three hours for a tech who never showed up, i called again.

The person that answered wouldnt identify herself by name and refused to give me any information. She did promise to give my message to the technician. You know... The one that didnt show up.

Undependable rude and totally incapable of taking responsibility or fulfill their committments

Edit to address the owners response.

I do not and have never had an outstanding balance with alaska air. I am a tenant in the house where I live. The representative we dealt with was aware that there was a tenant on premises and a remote landlord who was paying. She spoke tp both of us. My landlord to arrange the repair and me to set up a two hour window when I would be at home to let the technicians in.

I dont know what the deal with an outstanding balance was, but if there was one, it is perfectly reasonable that AA did not want to render additional service until it had been settled.

However, if that was the case they should have called me directly to tell me the appointment was canceled the same way they called me directly to make it.

Its common sense and common courtesy. If you tell someone "ill be there between 4 and 6 wait around for me in your sweltering hot house" then you decide not to come (even if you have a good reason) you call them back and tell then not to wait around for you

I’ve been a customer of Alaskan from the time of my very old units through repairs and replacement and highly recommend this company. Alaskan works with you every step of the way to explain what repair is needed and handles everything under the service plan and directly with the manufacturer for any parts under warranty. The service plan has given me peace of mind that with twice annual check-ups any problem can be caught immediately and then handled by qualified technicians. Alaskan is more than just a reputable company; it is full of genuine, hard working, honest people who truly care about their customers and will go above and beyond to help them. There is no other company I trust to come into my home and work on my units so I look forward to the ongoing relationship with this amazing company for years to come.

Tim was amazingly helpful and professional. A great asset to Alaskan Plumbing. Thank you for your genuine concern. Tess

Marcel came out and was amazing!! He was very educated in his products and could relate to everyday home owners in what they need and what was in their price range. I can honestly say that this has been one of the best experiences I’ve had with any major purchase for our home. I will gladly recommend Marcel to all of my colleagues and friends. Mahalos for a great experience and look forward to having my unit installed

Alaskan Heating sent Jaime and Manu to install a new 2 HVAC system. Before the installation process, a protective plastic covering was laid on the floor and stairwell.
The job includes fixing the leak from the roof and installing a separate return to one of the bedrooms. The total cost is a lot less than another bidder. After the installation, Jaime and Manu shows me how the new thermostat works and when I expect the city inspector and drywall repair guy would contact me.
Apart from being polite and courteous, Jaime and Manu left the premises in clean condition.
I may add, Marcel, the guy who submitted the proposal is great as well.

I have to say that Alaskan took the stress out of making a large investment for our home so much easier. We knew we needed a new unit. And we made the right choice. Joseph Moss made this process so worth it. He was knowledgeable and professional, he answered all our questions. I will refer Alaskan to family and friends as well as Joseph and the installation men! Thank you for great customer service!! And helping make this old house feel so much cooler! 👍🏼👍🏼

Alaskan Heating and Air has been amazing. Been a client for many years. Had two of my HVAC systems changed, which is never an exciting expense, for some it financially devastating replacing one unit let alone two.

The team at Alaskan gave us many options and never tried any crazy sales tactics to pressure us or upsell to something we didn’t need.

Also they have a plumbing division and offers free inspection if worried about the life of your water heater.