Advanced Home Services

Update... Shopped around and got 2.5 ton AC unit for $7000 somewhere else... do your research and do not buy from these guys.

I used this company for an AC replacement at my place of business. They installed a 4 ton unit for $8500 2 months ago, so I decided to use them for my home needs. They just quoted me $10,500 for a 2 ton unit for my home, due to price increasing... Absolute robbery.

Advanced Home Services is a trustworthy company to call, and Ray the tech, is a dedicated professional. I recommend them for all of your plumbing needs! A+

Stay away from Advanced Home Services. Just read the reviews they dont want to do the work thats covered by warranty services. They are a bunch of liars and incompetent! They You have been warned they do shoddy plumbing Home warranty work. They just came out to fix a leak and put in a new Fill valve that didnt work. It flooded the bathroom, and never fixed the shut off valve which the plumber knew was not working but never fixed it. Then called back from American Home Shield to fix the fill valve the guy said that they never came out the first time, lying once again when it was Advanced that did the incompetent work. The guy just showed up not calling ahead of time, said that he doesn't have the fill valve on his truck and has to get approval from the AHS which is another lie, wasting my time waiting for him to arrive. Then telling American Home Shield that I threatened him and was abusive to him . Don't use this company if you want competent plumbing services and don't want your house getting flooded!

When determining issues with my HVAC system, I worked with Yvonne whom was very helpful, prompt and informative. They offered an unbeatable price (I shopped around). Thanks Yvonne and team!

My husband is a retired electrician, an old timer and have lived in Las Vegas, NV for 22 years. When it comes to repairs in this city, it is a rip you off town; if they sense ignorance [we were not, see below], most will take advantage of that.

The scenario was to throw parts at it until we get it, as in "if the safety switch replacement does not work [ordered this part for first try], I will be back and will try the Inducer motor next." This clown did not even have a VOM to measure, just a jump wire and was the greasy plumber type, as in no booties, filthy hands and ladder [put down my own tarp]. After initial visit, the manager called us the next day for the part install [in fairness that was a plus]. Cut to the chase: when I asked the manager what were the TECH’S READINGS on the system, they withdrew from the repair [as in you are on to us / could not give]. The next professional HVAC tech got it correct: said the only issue was the circuit board and he was correct/repaired. ALL ELSE ON THE HEATING SYSTEM CHECKED OUT. He was honest, humble and knew how to respect one’s property. CRITICAL: IF THEY DO NOT METER YOUR SYSTEM, RUN LIKE HELL; it is not possible to CORRECTLY DIAGNOSE any system without doing this at the get go. As another rater fairly stated: “Maybe this company wasn't this shady and broken in the past, as the old reviews reflect, but they have been for awhile,” Last 6 months nearly all 1 Star.

TOTAL RIP OFF!!! AFTER CALLING AMERICAN HOME SHIELD FOR OVER A MONTH TO GET THE REPAIR REQUEST CORRECT, THIS JOKE OF A COMPANY SENT OUT SOME TECH WITH BAD BREATH BY THE NAME OF HOUSTON WHO DIDN'T EVEN HAVE THE DECENCY TO BRING HIS TOOLS IN THE HOUSE. WHEN HE ARRIVED AT THE DOOR, I ASKED HIM WHERE HIS TOOLS WERE AND HE SAID HE WANTED TO LOOK AT THE REPAIR FIRST. HE LITERALLY WALKED THROUGH THE HOUSE AND SAID WHAT DIDN'T NEED TO BE REPAIRED, LIKE WE DIDN'T KNOW WHAT THE HELL WAS LEAKING IN OUR HOUSE!! HE DIDN'T HAVE ANY TOOLS OR PARTS TO REPAIR ANYTHING!!! I IMMEDIATELY CALLED AMERICAN HOME SHIELD AND TOLD THEM DO NOT SEND HIM BACK!!! THE HOME OWNERS WARRANTY CAME WITH THE HOUSE, AND WILL BE CANCELLED WHEN IT EXPIRES. IF THIS COMPANY IS RIPPING PEOPLE OFF, AT LEAST HAVE THE DECENCY TO HIDE IT!! DO NOT USE THIS JOKE OF A COMPANY!!!!!

Just wanted to say that Joe was GREAT ! Scheduled times was 11-2. He arrived at 1100. Was friendly and solved my issue
right away. He didn't try to fluff up the problem to increase the bill. I feel they are a truly reputable company. Will definitely use again.

Do not use this company if you don't want to be lied to and not get your money back after nothing was done. This company is under contract with my home warranty. They came out after the times they told me they would be here. David was the technician who came out. He gets up and puts his head into my attic and takes pictures and says that he is to big and he will send someone who is smaller.he never even tries to get in. So how much information can you get with a quick glance? I hear nothing, nothing from them. I call a day later and whoever answered the phone told me the report that David submitted was that the duct I'm having issues with is inaccessible based on the pictures and they can't do anything to help me. So he blatantly lied to me. Despite the duct I'm having problems with is within 6 feet of the attic opening now I don't know anything about this kind of thing but I've had people in the attic before. So why is it a problem now. No one can tell me and my warranty company refuses a refund because this company says my attic, not my duct is inaccessible. And it's not covered so no refund. Really? This company is a joke. And yet again just people who don't want to do thier jobs. Save yourself money and hassle and don't use this company.

As most other recent reviews point out, this company doesn't treat it's customers well. Their customer service doesn't exist, they're in a rush, and as a matter of practice they find ways to describe problems that avoid them being covered to get higher rates from customers than warranty contracts. If they're your assigned service provider, you might as well not even have a home warranty. Oh, and they try like hell to get you to pay before the work is done despite the warranty company stating it is to be collected after work is complete.

Maybe this company wasn't this shady and broken in the past, as the old reviews reflect, but they have been for awhile.

American Home Shield assigned Advanced Home Services to us for a plumbing leak at our tub spout. Joe communicated with us to let us know in advance that he was on his way. He arrived at our house within the time frame of our appointment. I appreciated that he put plastic over his shoes so whatever plumbing issue he resolved before us was not dragged into our house. Joe explained what he was doing throughout the process and that all of thr fixes he tried were to no avail so he would stop the leak for now and then contact American Home Shield to see what they would cover since he would need to fix the leak by cutting an access from the room on the behind the tub. That happened on a Friday and I got an email early Monday for American Home Shield stating that some of the work wouldn't be covered because the copper pipe was not installed to code. Shortly thereafter, Advanced Home Services staff called and told me that the extra charge was $185, which was way overpriced for what was needed, but at that point I preferred to have them fix it since my soldering and pipe clamping skills are not great. When Joe came out the second time for the repair he got right to work and fixed pipes and installed a new tub diverter spout and tested for leaks. He was very professional the entire time. Now it's time to wait for American Home Shield to assign a drywall contractor to patch the wall.