5 STAR HOME SERVICES INC

Scheduling was pretty good. The installer came out and was very nice and professional. The water heater was pretty big so he needed to call help. When I came home, they had finished but unfortunately it looks like the water heater fell and hit the wall. Not a huge problem, accidents happen.

Multiple calls and emails have gone unanswered.

Took 2 weeks for our tankless water heater to be repaired- we were without hot water for that whole time. They were “waiting on a part”… why wouldn’t you expedite it?? We could have ordered the same part and gotten it within a couple of days, which we would have done if your people didn’t keep beating around the bush and telling us they didn’t know the exact part every time we asked. All companies care about these days is making money.. so sad. We will never use this company again. I DO NOT recommend them.

Highly recommend. Mush, Manager and tech, Argo, were very friendly, courteous, attention to detail, fast, and respectful to my home. Explained everything and made sure the water heater replacement was done correctly and very quickly.

My water heater was leaking on Feb.21 from a pin hole in the hot line out to the house, I turned the water off to the water heater and flipped the breaker on the side of the house. 5 Star was sent out Feb. 22 from Fidelity Home Warranty and they replaced the hot line, the technician told my Wife not to turn it back on until the water was gone in the drain pan and he also suggested removing the insulation around the water heater because it was saturated, when I got home from work in the evening I removed the insulation and my Wife had already removed the water out of the pan. I flipped the breaker and we had water until the evening of Feb.23, I tried the outside breaker and nothing, I called Fidelity and they sent 5 Star out on Feb.24 and he said it was a reset button on the inside of the water heater that tripped because the insulation on the inside was saturated, unbeknownst to us since he failed to mention that the first time. NOW Fidelity is trying to charge us for a call out fee and I tell them that the second call was because of the water line that started the whole issue, they say I would have to call 5 Star. When I called 5 Star the woman said it was my fault for turning off the breaker the first time and they won't call Fidelity and fix this issue. Terrible customer service, why would you call Fidelity and make yourself look bad even if it's the right thing to do.

I had a hot water heater burst, so I called American Home Shield (my home warranty). They only covered some of the replacement of the hot water heater, but a second company had to come out to remove mold supposedly, so they tore into the bathroom walls. I was told the insurance company claim was approved before they started tearing into walls. That company came back to get their equipment a few days later, but when I asked when they were finishing the project to put my bathroom back together, they said it was not their problem and it was actually this 3rd construction company that would be doing the work. I had never spoken to this third company and did not even know that a 3rd company was involved in this project. After several days of trying to get something scheduled, I received an email on 7/27/22 stating that they would not be completing the work and I needed to figure it out. I still have a giant hole in the closet & the bathroom, and there is no sink or anything put back together in the bathroom. This is unacceptable for a business to agree to work, state that the insurance company claim was fine, and then just not complete the work. I paid this company $999 for the completion of this service, and it has not actually been completed. It is unacceptable to collect money from me and the home warranty company without the job actually being completed. I want to ensure that others are aware of this scam across these 3 companies.

I am so grateful to Artyom and 5 star home services. We had a leak and were told it might cost a few thousand dollars to fix, what a relief to find out it only cost the home warranty copay. A truly honest and honorable man, I am so grateful to you Artyom!!!

The technician came and fixed my garbage disposal. It apparently just needed to be reset. I asked him how to reset it myself and he told me. Musheyh was very nice. I received an automated call telling me he was on his way prior to his arrival.

Garry was on time, kept me updated with the process, was professional and helpful, and just an all around good man. I appreciate the hard work and look forward to a warm shower at home.

I would highly recommend and use again if needed.

They went out and replaced a water heater..... they charged us 485 dollars in non covered fees and removed the check valve for HVAC... Tenant Complained daily that they did not have hot water. 5 star keeps saying everything is working correctly and tenant has no heat or hot water.

They dont know what they are doing! Dont let them come to your property.

Call real plumbers Ideal services or Boss Pluming.

Congratulations to 5 star you have now been blacklisted by me and my broker.

"Gary" (assistant "Mush") came to my home this morning and I have to tell you how very happy I was, not only with their professionalism but with how kind and amiable they were. Gary really listened to me before we got started, so he was able to quickly and efficiently detect the trouble and to repair it without unnecessary expense. I am breathing a huge sigh of relief and am ever so thankful! If I need to use a plumbing service again, I will not for one moment hesitate to contact "5 Star Home Services, Inc". I highly recommend. Job Well Done!