5 STAR HOME SERVICES INC

I should have done my research but in my own defense it was who my home warranty used. AC was not keeping up at my elderly mothers home. It was extremely hot and I was worried for her safety. 5 star came out. Said some kinda capacitor was out. And that refrigerant was low. I thought that was unusual because unit was fairly new. But I didn’t question technician. He added over pound of refrigerant $350.00 dollars worth. So when he left unit was working. But once it got really hot two months later unit failed again. This time I called a different company. When they checked refrigerant it blew of technicians fitting there was so much pressure. It was over filled a little more than a pound! Exactly what 5 star put in. So I paid another 350.00 to extract the refrigerant. There was also another issue probably caused by over filling brand new unit. Technician said it was a miracle that it hadn’t damaged the coil. When I complained young lady was nice said someone would get back to me. No call. Next day I called back and got a very rude man. Basically said 90 days no warranty. Blah blah blah. Use any one but 5 star.

Highly recommend. My home warranty company, Fidelity, sent them out to repair a toilet. Their technician, Argo, was friendly, courteous, attention to detail, fast, and respectful to my home. He explained everything and took his time to make sure the repair was done correctly. And in doing so, he completed the job very quickly.

Excellent service!! Did an amazing job and helped a lot!! We really appreciate Mush coming out to help us!! 5/5 definitely will call again when we need help!!

I had a shower head leak. I requested a service to AHS on Thursday, 5 Star home services called me on Friday and set schedule, and I got my shower fixed on Monday! How quick and smooth!
Argo did great job! He is very professional and experienced. Thank you Argo!

If there’s zero star to give I’ll not hesitate
Rude dispatcher unprofessional service
Installed extra long shaft condenser fan and left the wires uncovered and left the cover without screws
Tha fan shaft hit the compressor and the blade broke later causing big noise and vibration in the outdoor unit
I called back and the dispatcher said that the noise is not there problem

Sadly, it seems if they are contracted via a home warranty claim it's guaranteed they will be rude and unprofessional. The plumbing contractor that appeared at my home was unable to speak English and unable to communicate the issue. He called his "office" on speakerphone and all he said in English was "not covered" and then they both started to laugh. We told him to leave my property because he was rude. He obviously returned to his office and spread the word, because when I called the office to follow up on my claim the girl who answered the phone was rude right away, and she's never spoken to me before. I have no problem with the diagnosis, and I have no issue paying my portion, but I will not use 5 Star EVER. I would rather pay another service fee to AHS to get another company to do the work.

Garry was great to work with. Friendly and efficient. Our hot water heater stopped working so we placed a work order with our home warranty company. Garry called to let us know he was on his way. He was able to quickly diagnose that the water heater had begun to leak and needed to be replaced. After a quick call the to the home warranty company he was able to replace it immediately.

Just had an amazing & unexpected experience ~ You couldn’t dream of better service! I submitted the request through American Home Shield (my warranty) Friday about 11am & received confirmation call from 5 Star within 25 minutes saying they could have someone out Sat. between 9-1. Their technician, Garry, called at 8:45 Sat to say he was on the way! He was knowledgeable & extremely thorough, but also quick & efficient. Super professional & friendly guy ~ he identified the problems in a few minutes, explained them, and fixed them quickly.

I had a terrible leak under my kitchen sink that flooded several times. I have a home warranty with American Home Shield and they sent 5 Star Home Services. The technician, Enrique, was professional, courteous and knowledgeable!! Within minutes, he knew exactly what the problem was and made all repairs!!! I am very pleased with 5 Star Home Services and would highly recommend their services.

Argo fixed my clogged sink! Thank you! Thank you! Thank you! It clogged several years ago and I remembered how simply he fixed it, so I asked for him to come back. We have an older house, so it's a little tricky. He brought Johnny with him, so Johnny now knows how to fix my tricky sink too.
Thank you! Thank you! Thank you!