Snelling Heating Cooling and Electrical

My wife and I had a very positive experience with our in-home estimate for a new furnace and central air. The bid was competitive with those of two other reputable family-owned Saint Paul HVAC companies, but our decision to go with Snelling was an easy one to make given the higher quality units specified in the bid (Trane and Bryant) and the knowledge and professionalism of the Snelling representative, Jordan. His honesty and integrity was apparent and his communication skills and genuine concern in addressing our situation was very much appreciated.

We had a very positive experience working with Snelling from the diagnosis of the issue (which was done successfully over the phone, over a holiday, and during a high demand cold snap with a phone call and a few texted photos!) to the install and maintenance. We had great customer service throughout. The technician that helped with the install did a thorough job. He was technically sound and not a high pressure sales person. This was a breathe of fresh air after dealing with larger companies that seem more focused on up-selling services and products.

We are relieved that our boiler has been properly repaired and tuned up. I would strongly recommend Snelling if you want excellent customer service, technically sound professionals (from office to field staff), and a focus on service rather than sales.

I'd bought an old duplex, with one set of existing tenants who were very difficult to deal with. One of them had a lawyer father who forced me to sign a document (or go to court) saying I'd not begin any work before 10:00 and only 4 days per week. Snelling was very flexible in dealing with these restraints and also helped me calculate how I would remodel the basement into an apartment. (Many years before it had been an apartment.) When the work was nearly done and they were installing radiators in the basement, it felt great to have them complement the work me and my carpenters had done there.
We had an appointment set to put in the ductless system, but the 1st floor tenants denied us access. Snelling was very good about rescheduling this to another time. Their quoted price was competitive with the 2 other bids I'd received. I'd recommend them to anyone.

High praise for the two guys who repaired our boiler on one of the coldest days of the year. The first gentleman arrived within 45 minutes of placing the call, diagnosed the problem quickly and had the replacement part delivered shortly thereafter. They assured us we'd be up and running soon and they were true to their word. Couldn't have asked for any better!

We went on-line to schedule an appointment on a Wednesday evening. The next morning Brandan, the technician, showed up on time and was very efficient & thorough; determining the exact problem with our furnace. He drove to Oakdale to pick up the necessary spare part and installed it within an hour. Our furnace is working like a dream! We were very impressed with the service we received! Highly recommend Snelling Heating & Cooling!

Matt was courteous, frank and clear inexplicably paining each step he took to investigate and repair two of my century-old radiators! These units hadn’t worked in 21 years and he had them running in 30 minutes. I’ll be checking back for an annual cleaning in the Fall! Can’t thank you enough—and the price was so reasonable.

Jim was great. Very professional and efficient. So thankful to have him come out and get our air up and running during the heat wave we are having!

Snelling Company has just earned the trust and confidence of another satisfied customer. We had a great experience from the initial consultation visit to the installation of a new water heater and a/c & furnace. The installation team was very professional and helpful. I highly recommend Snelling Company. Excellent, courteous, and professional customer service. Thank you to the enitre Snelling Company team.

I tried to use them. I made an appt two weeks out for them to service my boiler. All this time we have our heat on 59 degrees and its cold. They were recommended to me by Ray Welter. Well, they never showed up. After waiting 5 hours, I called and was told I wasn't even on the books. Funny, since I spoke to Ashley and set up a detailed appt. Terrible experience. Booked with another company who is rated higher. They sent a confirmation text already. I'm sure Snelling is fine. They are just not reliable.

Very pleased with our experience with Snelling Heating Cooling and Electrical. Bob is a great guy and Josh who came over to the house today is awesome. We're happy to have found this reputable, reasonably priced, amazing company for our new furnace and air conditioner.