Snelling Heating Cooling and Electrical

I called Snelling to replace my furnace. Since it was an immediate need they temporarily slapped it in but by the next day the tape had let go and sheet metal was literally hanging loose exposing the guts of the furnace to open air. When I complained, they just gave me this "yeah, that's what can happen, we're sorry" line. I didn't feel like he was concerned much at all. So I won't be recommending Snelling Companies to anyone who needs heating work done.

If I could give this company a zero I would. This company was called to fix my in-laws boiler. When my in-laws went to turn it on, there was no heat. Subsequently, they have been to their house 3 times to no avail. The expectation from Snelling was that they would call back within 24 hours.... CRICKETS. Many calls were made to Snelling and the only person they talked to was a receptionist. The response was that they were all in meetings and that someone would call back. The final response via the receptionist was they have spent too much time on this issue and need to move on to other jobs and they could call back in November. DO NOT use this company! Take your business elsewhere!

Brandan serviced my boiler, he was awesome. He was helpful and explained everything to me. I would use them again.

I required an inspection of my furnace and seasonal maintenance.. The service person showed up in a timely manner. They were able to clean and inspect everything. They had to replace the thermocouple, of which they checked with me before doing. Very curious and informative.

Have not had the best experience with this company. We had requested our heating to get fixed so that we could get heat onto the third floor. We took their recommendation of getting a new boiler which they installed with some new piping. While a new boiler is nice to have, for the price it would be nice if we got heat to the third floor like we wanted, still no heat to our third floor....Upon following up they never figured out how to fix the situation after coming out, and never got back to us after that. We had to go to someone else who upon arrival were perplexed with some of the work Snelling had done. When we questioned Snelling about their work they were fairly short and rude while being adamant that they had done a perfect job (from over the phone). More recently we have had a gas leak from one of our pipes connected to the boiler, and while I can not hold them accountable for this, I can not rule them having missed something during there checks a few months back, as this most likely has been going on for a little while. Once again when questioned about the gas leak we received a short response with the usual run around, and no solution as they were unable to come out to look at the situation. I hate leaving bad reviews for any company (this is my very first one), but I believed this has been earned, not simply given out.

The crew at Snelling Company was wonderful to work with. They are responsive and clear communicators. I felt like they were looking out for me when my air conditioner broke down. I highly recommend them!!

The Technician was very knowledgeable and friendly. He didn't seem to mind that I looked over his shoulder the whole time and helped educate me on my boiler. When he left the boiler was working great :)

Cannot recommend Snelling Heating and Cooling enough! They have done our AC, furnace and water heater. They are always looking for ways to do what is right not just what makes them the most money. I won't use anyone else to service or replace our heating, cooling and electrical needs. They always take the time to explain the options and make sure we understand instead of relentlessly trying to upsell.

Jordan Hagan is a star employee! He squeezed us into his schedule to quote for a new furnace to replace our redtagged one. Very smart and professional and eager to answer any questions I had. Haven't had our furnace installed yet but looking forward to calling snelling our hvac company.

Snelling HCE stands behind their work. My concerns were respectfully heard and their response exceeded my expectations. When Braden came to the house he was awesome, he showed up when he said he would, he respected our home by taking off his shoes and he explained what was going on and he got the job done.