Snelling Heating Cooling and Electrical

The Snelling technician was very professional and clearly explained all of the options and possible outcomes of the repair that day. The price for the service was fair and reasonable.

Did nothing but lie and try to sell me on buying a new a new, overpriced furnace. I paid to have him fix the furnace, but rather than doing the fix (my kids had placed rocks in the outdoor pipes) he told me I needed a new furnace based on CO levels. Mind you, he never actually tested the CO, nor would it be possible to ignite the furnace to determine this.

In the end I removed the rocks myself and will be going with a more honest installer. Sleezy all the way. Avoid.

Update: in regards to Mr. Barfield’s response, I would like to provide the following input as a consumer of their services. While you note “poor condition of flames” and that the heat exchanger was “in poor or questionable condition,” I must strongly attest that these are quite subjective analyses and thus very much a judgement call for the technician. He immediately jumped to the conclusion that a new furnace was warranted without entertaining or suggesting the idea that a fix was possible. I never requested a quote for a new furnace in lieu of repairs; repairs were simply never offered.

Is it really enough to warrant an immediate jump to this conclusion without hard, QUANTITATIVE assessment (i.e. an actual CO measurement)? People appreciate proof, not speculation. There is simply no excuse for the technician to not take a CO test to validate his speculation.

UPDATE 2: Another HVAC technician came and cleaned out the burners, flushed the water lines (there was gunk in them) and was able to ignite the furnace and take CO levels. Not even CLOSE to having high CO levels - 7 PPM directly from the furnace. This company obviously did nothing but try to sell me on a completely unnecessary new furnace. Oh yeah - I also got a quote from another company for HALF THE PRICE! Terrible technician that reflects horribly on the company.

These guys are AWESOME! I had a furnace replaced in the winter. In the summer I had some AC issues. I thought it was going to be really bad. Turns out it was mostly "user error" on my part. They came out (right away) tweeked some things, and showed me what I needed to do. Then they wrote it off as a warranty repair. That's it! I am a loyal client for life now! :D

From the estimate to the install their team was great. Bob gave me my estimate and throughout the process and after was more than willing to answer any questions I had. Bob went above and beyond IMO. The day to have the system installed came and it was clear the crew knew what they were doing. Well worth the investment.

The men installed our ductless air conditioning efficiently, professionally, and with minimal disruption to the household. They listened, answered my questions, explained things, and adjusted placement ofa few things based on my request. They did a fantastic job as usual and I have zero complaints. Thanks so much. - Sarah

This is an awesome company!! I called after hours and left a message to have a service call the next day. Bright and early they called me back and made an appt. for that morning. Called again to let me know they were on the way and gave me the name of the service tech. Mike showed up on time, had all the right stuff, and went right to work. Kept work area spotless and did a great job at the price quoted. You cant go wrong calling this company!

Snelling electrical was awesome. They showed up on time and completed very professional electrical work. They even saw a light that needed to be fixed that I didn’t see. They completed all work in quick fashion and I am very pleased. Would highly recommend!

Walt was on time, professional, courteous and thorough. He listened to our concerns and gave us multiple options to choose for our outcome. We are very pleased with the service we received.

Technician was on time and the furnace maintenance took about an hour. He gave us a thorough report and didn't identify any additional repairs. We would use them again

I very much enjoyed Randy’s maintenance check on my boiler system. He was patient with my many questions around how I can take care of the system, e.g. add water in spurts, check temp, letting out air, etc.

An added bonus was a very fun conversation around our shared interests in creating and appreciating art & design.