Called Prime heating and inquired about a service request. Was told there is a $139 service fee to come and quote, or a special promotion to become a member for a year with free quotes for $100. Set a time for the quote and let our mutual customer know what time frame the technician would come. Technician no showed. We received a call from our mutual customer upset. I called and followed up with prime heating and asked the receptionist why no communication and was told they can’t do the service or quote and when I asked for a refund and explained the poor service from prime heating they said no they can’t refund and hung up.
Referred to them by a friend, and she was very helpful. She offered me a service that I needed, and they did an amazing job! They were friendly, fast, and really did a great job at what they do. I would definitely recommend them to anyone!
The service I received from this organisation left me feeling quite satisfied. The business owner personally visited my home and took care of everything. He was really knowledgable about the entire procedure, which gave me the impression that I was in capable hands. Despite the fact that the work needed to be done quickly,
They were able to take care of everything for me and make sure that my home was comfortable. They were very knowledgeable and answered all of my questions without hesitation. I would highly recommend their services!
Just wanted to tell you how much we appreciate all your hard work! We have been so pleased with the service and follow-up. We will definitely be recommending you to friends and family!
I called Prime Heating And Air Conditioning to come look at our AC which had stopped working. Jeff was at our house within 4 hours of my initial call. I was very impressed to say the least. He was polite and pleasant. Went about his work immediately and finished in a timely manner. Very pleased especially that the same guy was sent out to do annual checkup on equipment. Thanks so much!!
Jeff did a fine job recommending equipment to replace my existing HVAC system, and provided an estimate promptly. Scheduling installation was easy and the crew installed everything in one day as promised. They were very professional and did a very clean and neat job. My only caveat is that Richards should provide an itemized invoice to be paid on the date of installation rather than much later and only after I had requested it. Overall I still give them 5 stars.
Very knowledgeable, competent and honest. I use Prime Heating And Air Conditioning for all my furnace and ac needs. He never tries to over sell you and provides multiple options for you to choose from. Very helpful and straightforward. They do exceptional work and employ very skilled people. I highly recommend them for any of your furnace or ac needs!
I had a great experience with the tech they sent out from Prime Heating And Air Conditioning. He was extremely understanding, and listened to my concerns and gave great advice for the upkeep on my furnace. I was provided excellent customer service and I will definitely be using these guys again!!
I recently used Prime Heating And Air Conditioning for installing a new air conditioning unit. I had the pleasure work to work with Jim and not only was his prices reasonable, he was very efficient with his work! He installed the unit with in a couple hrs and was able to work around my schedule! I defiantly recommend this company to anyone in need.
Bradley Erickson
Called Prime heating and inquired about a service request. Was told there is a $139 service fee to come and quote, or a special promotion to become a member for a year with free quotes for $100. Set a time for the quote and let our mutual customer know what time frame the technician would come. Technician no showed. We received a call from our mutual customer upset. I called and followed up with prime heating and asked the receptionist why no communication and was told they can’t do the service or quote and when I asked for a refund and explained the poor service from prime heating they said no they can’t refund and hung up.
Kofi Tall
Referred to them by a friend, and she was very helpful. She offered me a service that I needed, and they did an amazing job! They were friendly, fast, and really did a great job at what they do. I would definitely recommend them to anyone!
Jeff Smithfield
The service I received from this organisation left me feeling quite satisfied. The business owner personally visited my home and took care of everything. He was really knowledgable about the entire procedure, which gave me the impression that I was in capable hands. Despite the fact that the work needed to be done quickly,
Abby Higgins
They were able to take care of everything for me and make sure that my home was comfortable. They were very knowledgeable and answered all of my questions without hesitation. I would highly recommend their services!
Joshua Walker
Just wanted to tell you how much we appreciate all your hard work! We have been so pleased with the service and follow-up. We will definitely be recommending you to friends and family!
Vickie Gil
I called Prime Heating And Air Conditioning to come look at our AC which had stopped working. Jeff was at our house within 4 hours of my initial call. I was very impressed to say the least. He was polite and pleasant. Went about his work immediately and finished in a timely manner. Very pleased especially that the same guy was sent out to do annual checkup on equipment. Thanks so much!!
Sallie Gaulke
Jeff did a fine job recommending equipment to replace my existing HVAC system, and provided an estimate promptly. Scheduling installation was easy and the crew installed everything in one day as promised. They were very professional and did a very clean and neat job. My only caveat is that Richards should provide an itemized invoice to be paid on the date of installation rather than much later and only after I had requested it. Overall I still give them 5 stars.
Laura Fowler
Very knowledgeable, competent and honest. I use Prime Heating And Air Conditioning for all my furnace and ac needs. He never tries to over sell you and provides multiple options for you to choose from. Very helpful and straightforward. They do exceptional work and employ very skilled people. I highly recommend them for any of your furnace or ac needs!
Ann Campbell
I had a great experience with the tech they sent out from Prime Heating And Air Conditioning. He was extremely understanding, and listened to my concerns and gave great advice for the upkeep on my furnace. I was provided excellent customer service and I will definitely be using these guys again!!
Donald Rodriguez
I recently used Prime Heating And Air Conditioning for installing a new air conditioning unit. I had the pleasure work to work with Jim and not only was his prices reasonable, he was very efficient with his work! He installed the unit with in a couple hrs and was able to work around my schedule! I defiantly recommend this company to anyone in need.