Snelling Heating Cooling and Electrical

Snelling replaced both our furnace and air conditioner. Very professional from the time Bob explained our options right through installation. We were especially impressed with the quality of metal work and line installation. William is a real craftsman. His attention to detail was much appreciated.

The service guy was a little pushy on asking us to fix this and clean that, he was not polite and respectful towards me. He was also on his personal call for like a good 20 minutes plus while I was standing cold in a house that has been out of heat for 2 days. I call the company about this situation, they said they would credit and refund me $50 but this never happened, very disappointed. I would not use them again.

I have used Snelling to install ductless air conditioning, replace the boiler and water heater, and general maintenance. They are prompt, polite, and clean up after themselves. They explain the available options. It is easy to work with them. I recommend Snelling.

I'm not sure about their quality of work, but their quality of communication after performing an estimate was lackluster, to say the least. I scheduled an estimate for a small upgrade on a house I just purchased and, while the tech was just fine, they just took notes and didn't provide a quote the same day and said that if I didn't hear back by the following Monday, to call in. Well, I had to call in the following Monday. Twice. First I left a message with the guy who was supposed to write the proposal. After a few hours of tumbleweeds, I called again to find out that he had to wait until the tech got back from the field to go over his notes, I suppose. Anyway, it was two days later that I received an informal email with a quote attached asking how I'd like to move forward. In my reply I asked when they were available and after a week, still haven't heard back. Thankfully, there are other companies in the area that provide same day estimates and service for small jobs under $1,000. I recommend not wasting your time unless you have a large job, as it appears they don't care about the community they are located in, only money.

An ecobee thermostat installed by a handyman resulted in replacing the transformer in both our systems (boiler/AC). I had no idea what was wrong, but our heat wouldn’t turn on and the ecobee was dead. Snelling company came out right away when I called and had it up and running again. Both employees they sent out were polite and arrived on time. I will absolutely be using them again when needed!

Howard fixed my heat fast and easy ON THE WEEKEND. He arrived within an hour of my call and had my heat working in the following hour. These guys are FAST and professional so I had them come back and clean my ducts as well.
While Randy and Howard were here cleaning the ducts, Randy took the time to give me a lot of useful information about how HVAC works and how to control the humidity/dryness in my house throughout the seasons. I appreciate the fact that he gave me useful information rather than trying to up-sell me additional services.
If your stuff can be fixed they will fix it, not just try to sell you expensive new systems. I highly recommend them for any job and will be a returning customer for any future needs.

We have a wonderful older home that has zone heating and cooling, The Snelling Company did a great job of replacing all of the system, including the dampers and zone system. From the sales rep, Bob Weber to all of the service techs, we had an excellent experience and are loving our new system. Can recommend them to anyone looking for heating and air conditioning.

I've worked with Snelling a few different times; several maintenance calls and one for full replacement. Dave has been out on more than one of those occasions and delivered amazing service. Every time the experience has exceeded expectations.

It was a pleasure to have these men in our home. They answered all my questions which made me comfortable with the installation. Bob Weber is great to work with. His recommendation on the HVAC system was most helpful. He explained the options in response to my questions. I was confident that I made the correct choice. Thanks much.

After years of having a service plan with one of the big Twin Cities companies, we wised up to the practices of the metro's large home service companies and decided to take our business elsewhere. Since 2016, we have had the other company out to address a problem with our A/C, which they identified as a coolant leak. The solution was always a spendy top-up of coolant with no further diagnosis; we did this every single spring. This year, we had Snelling out and they did a MUCH more thorough diagnosis of our system, including going up into the attic to look at the air handler which the other company always refused to do. Randy was informative, courteous, and personable AND immediately found a massive leak at one of the joints. We were able to get the leak addressed and entire system working again for lower than the cost of our previous, ineffective coolant top-ups. Wish we had called Snelling 4 years ago!