Townsend Energy

Andy was very gracious when I apologized for being a bit hot headed. A+++ customer service on his part.

I recently had a new heating system installed by Townsend Energy. I am beyond pleased with the results. Job was done in one day !! Radiators that hadn't worked for years, are now functional , and the heating system is so quiet, and performs to perfection! A very satisfied customer. Brian Thayer was so prompt in my request, and had the heating system appointment arranged very quickly, which we appreciated very much . He has checked the heating system since installation, to make sure we do not have any issues. Thank You for such sensational work.

I was very impressed with Townsend's responsiveness and professionalism related to various service calls. They were there immediately when we had a gas leak. When we needed to connect our gas fire pit to our propane tank they coordinated having the inspector come out on a timely basis and they were there immediately when we needed them to connect the gas line. I can't say enough how happy I was with the service that Joe Gurry and his team of Tom and Nick provided me. They were courteous, professional and responded to my needs on a timely basis. They also promptly followed up with me to ensure that everything was working properly. Thanks again for everything. I very much appreciate the quality service that your team provided me.

Couldn’t be a better person to do business with. Thank you Beth

Townsend Energy consistently has the highest fuel prices but the service is excellent.

The people there are highly professional and if they say they are going to do something...it gets done and more. Just put a whole new furnace system in my house and thy came back three different times to make sure it was working properly and that we were happy with their installation. It is all about proper installation when you install a new furnace! Great company and great family owners! You get more than what you pay for with the Townsend Group!! I am a recent 3/7/2018 customer and have no ties to the company nor the family whatsoever- straight up review!

Vinny was the best! Not only did he get our efficiency up from 78% to 83% he took the time to patiently explain how and why to my 6 year old. Classy guy and top of the line service!
Posting edit:
We just had a service call and Tony was our tech. Great guy and more top of the line service!

Just want to tell you about my recent experience with Townsend Energy. On Monday, June 7, 2021, I had the pleasure to meet Mr. Warren Laquerre, who was filling my propane tank. As we spoke…, I mentioned that I was unhappy with the very old 100 lb. propane tank which had no gauges. I told him that I had to call Townsend the last two times to deliver propane because I had unknowingly run out of propane. He stated that he would put in a request for a newer tank that came with gauges. It was a very nice and respectful encounter which left me smiling.

Well two days later, I was so surprised to see two trucks returning to my home. Yes, Mr. Warren Laquerre exceeded my expectations. Not only is he blessed with a very cheerful and enthusiastic personality but he’s a man of his word. I want to thank Warren for delivering the upgraded tank.

I also wish to acknowledge Scott MacNeil, the other representative, who helped install the tank. Townsend Energy should be proud to have these two skillful employees who demonstrated exceptional service and especially to Warren who clearly and accurately responded to my concern.

Excellent communication with agent on the phone. Clarified some questions and concerns.

Have dealt with Townsend for a number of years now. Have always had great service and all customer service people have been helpful whenever I have called.