Townsend Energy

I have been a Townsend customer for 25+ years. Their service and professionalism is best in class.

In addition to being timely and on point with service calls for my oil heat over the years, I recently had an issue with my ductless A/C. The issue was the fault of the manufacturer, not Townsend, but it was Townsend technicians who had to fix the problem. The Service Department, all the way up to the Service Manager, treated me like a valued and loyal customer throughout the process. If you want a local company that cares about their customer relationships and consistently does the right thing, I recommend Townsend Energy.

Transferring our service over to Townsend was an incredibly smooth and efficient process! They were accommodating of times and ensured all of our equipment was operational after changing the propane over, taking time to address any issues the found. I highly recommend Townsend!

2023-03-08 New Roth Oil Tank installation was very successful. Reggie and Joaquin of Removal Pro not only were courteous and helpful, but also did an excellent job. They did an impressive amount of work and aside from a fairly large amount of dust, everything looks great.

Hi , I stopped by the office today, to pay bill. Tina and Cindy were busy with customers on the phones. Then we paid bill and it was a pleasure to see them. Thank you for professional service! The Perrys

Townsend's service has always been prompt and efficient. The staff that we've dealt with over many years have been very friendly and very helpful. We've also found their customer service people to be friendly and pleasant. When you call them, you get a real person, once you chose your option for departments. No bots or people that don't know this area. We are very glad that we found them.

I wasn't getting proper service from a local company so I decided to try Townsend Energy. My initial contact was with Joe Gurry, it was an incredibly easy process and Joe made sure we received our new tank and even checked in after installation. He even set up removal of our old tanks after getting no where with the other company. Had to fill out some forms and pricing information for Sarah, she sent them right over and then checked in with me to make sure I was good to go. She sent a tech over to sign off on the installation. He (forgot his name) was amazing, shared information about propane and the appliances that I owned. He was very knowledgeable, professional, and kind. My whole experience with Townsend Energy went fantastic! Thank you Team!

This was one of the smoothest and most professional experiences I have had. We had to replace our basement oil tank. Despite major physical challenges, the work was done quickly, on-time and on budget. The crew was great too -- respectful and very personable. I feel lucky to have been able to work with such a great team on this.

I was a loyal customer of Rye energy for many years. I found there service to be top notch. Observe my previous review from four years ago. Five star. When Townsend energy bought Rye energy I was unsure if that excellence in service would continue. I received my answer yesterday when I had an hvac issue. The phone call was answered promptly by Michelle Dean. She assured me the problem would be solved by days end. Releived after the phone call that we would not be chilly last night. I went about my day within a few hours, Problem Solved! Thank you so much, Michelle Dean!! 5 star plus.

This is one of the worst companies I have ever worked with. Their lack of communication is astounding. Their scheduling department lied to me when they sent their technician to the wrong location. I knew this because the technician called me and told me. Then the office called shortly after and blatantly lied about it not knowing I spoke with the technician. Then they charged me almost $7 a gallon for propane because I forgot to fill out a form locking it in at $3.55. Not filling out the form is my fault, but average market rate for propane at the time of delivery was $3.56. They claim their market rate at that time was $6.98. I would recommend using any other propane supplier you can find.

I've kept this vendor for heating and cooling since we bought our house. They are very responsive whenever there is a concern. Got a new water heating system and new fuel oil tank this year; hopefully, will continue to work well without needing any repairs!