Townsend Energy

I would not recommend Petro for any services. My experience with them has been unfortunately poor.

The attached photo is a bill for example that illustrates how problematic their billing systems are when you get billed for a $115 charge that displays as $45 subtotal.

For another example we had them do some work at the house and run a propane line for a gas fireplace. They had to leave for an emergency for another job (which is understandable, as it was for a gas leak), but when they came back to finish the work, they charged us twice for coming out to the house. Not only did they charge us for coming out a second time. They charged us for the time is took for the technician to fill out paperwork in his truck in our driveway (this took him over an hour (labor charge) to do, not even sure how that is possible unless he was etching it in stone or eating lunch). I even went out to check on him twice and checked in because I was concerned for his health with how long he was sitting out there.

If you are looking for a company to just come and deliver oil or propane, they are OK at that. But I would not use them for any services otherwise. They will over charge and under deliver.

Had such a pleasurable experience with this great company. Heat went out in the middle of winter & they had it fixed within a few hours! Very professional & caring. Highly recommended.

A short story...On December 26th our furnace stopped working at 6:00 pm. I called the answering service, who promptly picked up, and told us a repair tech was in a neighboring town finishing a job and would come to us next. 20 minutes later, Dana from Townsend, arrived to address the issue. Dana was professional, knowledgeable and very personable. 5 minutes later our furnace was reset and we were back in business.
Ed and I were blown away by the professionalism of this company considering it was "after hours". I should also mention, Townsend had just "inherited " us from Petro Fuel so we were new customers!
The next day, I called in to compliment the company and was personally called back by the owner! Needless to say, this is an AWESOME company from start to finish and we are customers for life!

Not exactly happy with the service. It is recommended that the oil tank does not go below 1/4, especially In the winter months, but has happened now on a couple of occasions. Called customer service since I was concerned that tank is below 1/8 now and was almost impossible to get through. Might have to switch to a more reliable service in the future.

Always a great experience doing business with the Townsend brand, the intersection of family like service and grade-A professionalism. Looking forward to the continued partnership!

This company is awful. I had been using Rye Energy for home oil delivery. I moved from Portsmouth to Stratham and cancelled my account. For some reason Petro/Rye delivers oil to the house I no longer own and charged me for that pleasure (at my new address no less). I spent the better part of 6 months on no less than 15 phone calls trying to get this rather simple issue resolved. Apparently their billing division has no ability to rectify situations like this so I was consistently told that someone from distribution would get in touch. Never happened. I was harassed by accounts payable agents for months and finally they put me into collections with a single attempt to actually rectify the issue. Stay far away from this company!

Ridiculous price!! Can’t wait to end the contract with them. did the maintenance service for the first time, and they made me paid twice for the labor because there’s something else not fixed after the service and they had to come back and charged for another hour which it didn’t even take 30min to fix it!!!! I would not recommend this company!

all was fine until they surprised us with a very high price in the last delivery.
They filled my tank and charged .46 per gallon more than last time (5 weeks ago.) Not one of the other local fuel oil suppliers in the Seacoast area charge $4.26 like Petro does.
Fielding's is only $3.45.
I'll be switching to them. Bye Petro.

they delivered oil to me and charged $1 more a gallon than their competitors. I didn't eve need the oil and was not scheduled for a "fill up".
bunch of crooks.

Six weeks to install an A/C unit, the home already had all the vent work because it has forced hot air. The new unit had a broken valve, two weeks for new part to arrive, okay. I had a few 8 am appointments, no tech arrived until 10-10:30. Never told they were leaving Manchester AT 8:00 am to come to southern ME. I had a very bad experience with this company. To resolve 5 days of missed work over 6 weeks a $100.00 dollar credit.