Service HQ

I was notified when the Tech (Juan) would be arriving, and he was right on time. Juan was very professional and knowledgeable. He quickly figured out the problem, repaired it , checked out the operation of the system and made some suggestions about some parts that were currently working but may be getting close to failing due to the age of my system. Because of the savings on parts and service calls, I went ahead and purchased the annual service contract. This is my 3rd or 4th time using Service HQ and have always been pleased with their work. They may not be be the cheapest in town, but the quality of service and peace of mind is worth it.

My old heat and air unit was 21 years old and was past being on its last leg, it’d quit! They came out and removed the old units and replaced them with new more energy efficient units. In the space of 8 hours, they had the new unit up and running! My family is super happy to have air conditioning again! Very pleased with the professionalism of the guys that came out, and I was impressed with their work! I highly recommend them!

McKays has been amazing to work with. They came to our rescue in January when the heater stopped working and again today with the air conditioning. Both Mike and Tristan were friendly and so helpful. Thankful to Mike for telling us about the service plan. Well worth the money!!! I won’t ever use anyone else.

Service HQ just did a plumbing job for me. Great SERVICE and
very timely done. They were out 1 day after I called in. So glad
they are doing plumbing now in addition to heating and cooling.
Workers are very professional and courteous. TERRIFIC work!!
A+++ on all pionts

Below is my initial review for ServiceHQ. Unfortunately, and not because anyone did anything wrong, we wound up having to call back twice for service! The first time we called back around 4 in the afternoon. We had a service tech arrive around 7:30 that evening. He quickly diagnosed and fixed the problem. He was super nice and just expressed how happy he was to get us back running again. The second time we called was just a few days later. Again, nobody’s fault that the unit quit working. We called around 2 in the afternoon and the tech was there, and had fixed the unit, by 4:30. One of the techs names was Jared. I don’t know the other name, but their fast and friendly service was impressive. I appreciate ServiceHQ.

I’m so disappointed. We originally utilized this company for plumbing service. They were great!! So great that I felt comfortable recommending them to a friend for A/C service. She wound up buying a whole new unit from them! Unfortunately, my A/C service story was terrible.

First....my house is covered by a home warranty. When I called the company to make the appointment, Carly advised me that the warranty company was sending them too many requests and they were booking at least a week out (I suspect that non warranty folks received service quicker). I accepted the appointment because there were not other options.

The first repair guy was super nice. He advised that he wasn’t actually certified in A/C work but had learned on the job. He seemed to know what he was talking about and indicated a part would need to be ordered and would take 2-4days to receive but that he would return as soon as it was in.

That was Tuesday. On Friday, I called to ask if the part was in. Carly advised it was and she was looking to schedule me the following Tuesday (2 weeks since the A/C quit working). I advised that we couldn’t wait and asked for a sooner appointment. I was offered Monday morning (1day earlier) and accepted.

Today, at 1130 I called to make sure we were still on the schedule. Carly advised my appointment had been moved to the afternoon (I had no communication of this change until I called) because they had a technician call in sick. No problem. We just wanted it fixed.

The technician arrived and announced the warranty company had sent the wrong part and it would be few days before the right part was available. Problem....I have had this same warranty for years. They don’t order or send parts. My husband advised that the part was likely available at a local A/C store not too far from my home. The technician left without saying anything, but returned a short time later with the part and fixed the unit.

It is unfortunate that a warranty claim doesn’t get the same attention to detail as other customers.

Phil did an awesome job fixing our AC unit. Our unit wasn’t completely cooling the house for some reason. He looked at every possible cause and found the solution. He cleaned the unit and recharged it, the house is so much cooler now! Would definitely recommend and use service HQ again for any future services. Also left us some candy and a gift card. Definitely good quality service, hard to come by anymore. Thanks Phil!

Michael came out to service AFTER hours, after I called and talked to Chris, they had someone out in less than 20 min. Michael had great knowledge, customer service, and friendly. Chris was polite and courteous on the phone. Couldn't be more satisfied with the service, and they were more affordable for the emergency call, than any other company I called !!

Michael showed up within just a few hours of me reporting a problem with our HVAC unit. He was friendly and informative, showing me where things were going wrong, why they were going wrong and what could be done to address it. He offered honest and clear feedback and just made the whole process as painless as possible. They have definitely gone into my notebook to be our service provider of choice.

McKays is excellent. Very fast service and thoroughly check all aspects of my HVAC system. I highly reccomend them. Kian and his team did a fantastic job. Great experience overall and was able to get us in very quickly. They even hooked us up with a portable AC system until they were able to get our new system installed.

They offer more than HVAC service. We have used them for major plumbing work. The technician was professional, knowledgeable, friendly, and efficient. eadily available and on time. Fair pricing, left work area clean. Well run company. They send confirmation of appt ahead of time as well as the name and photo of technician. Also they followup with customer satisfaction and the opportunity to rate and review their service. Definitely a recommendation to others!