Service HQ

Michael Combs came & did fall maintenance on my system & he was Great! He was clean, well spoken, knowledgeable. He did an absolutely wonderful job. I would recommend HQ Service to everyone.

The guys came out last Friday and did a great job. Not only did they fix the problem, but also took the time to point out and fix a couple of smaller items that could have become problematic in the future. I have been with them for three years and always receive prompt service and professionalism from their staff.

We had another lightning strike which knocked out our furnace. When I called McKay's, they sent someone out about 15 minutes later! This is the second lightning problem they've fixed for us and the third time we've needed their services. We have been very pleased with their work and their professionalism. I would highly recommend this company.

Thanks to Anthony R. and his dedication to getting my air conditioner fixed, I was able to sleep comfortably last night. My house had been 90 at night for 8 days. He fixed it in one call and on the same day.I so appreciate the caring attitude of that young man. Thank you, Anthony for working so hard to help an “old” lady and her old pets. You are very much appreciated. My best wishes to you. I will always recommend Service HQ.

I have nothing but praise for their work. We made an appointment several days ago to remove an old heat pump and install a new one around 8 or 9am this morning. They called at 8:30am and said they were heading my way. They showed up, introduced themselves (Michael and Manny), laid down tarps on floor, looked at the inside and outside units and started to work. I asked for a part they didn't have with them and one went back to get it while the other worked on removing the old unit. They both worked very diligently and independently of each other. They shifted the inside unit a little to make it easier to change out the filter. They also moved the location of the new unit because of code violations where the old unit was located. We discussed where the unit should be located before they installed it. Around 3pm they had both units installed and showed me how to operate the thermostat (very easy) and change the filter. They then picked up their tools, tarps, and left the area as neat or neater than they found it. By 4pm they were off to another job. All and all I found their work very professional and they certainly knew what they were doing. I would recommend McKay's Heating and Cooling to anyone and will use them again should the need arise.

Noticed a funny smell when getting the air conditioning going. I called McKay’s and was able to get a prompt estimate and then quick appointment for air duct system cleaning. The guys were professional and efficient considering the number of vents in my home. Best part is the funky smell is gone! Highly recommend this business.

I had been using a hobbled together furnace and air conditioning unit for years, finally reached a point where I needed to replace them both. I called several different companies for estimates. The estimate I received from McKays was not the least expensive, but it was the most thorough and provided, for me, several options along with detailed information about those options.
I chose McKays, and had my new furnace and air conditioning unit installed last October. I experienced an immediate improvement in my comfort. They did an excellent job. They came back in the spring and just recently to service both units. Excellent, polite and professional people performed the service both times.
I am writing this review because, having been on average billing for many years, I am just now seeing the return on my bills. It takes a lot of savings to bring an average bill down by $20 and my bills are down by more than that amount. I look forward to seeing even more reduction in my bills over the next year.
Thank you, McKays!!

Update from original review: After putting reviews for both Service HQ and my Home Warranty company magically they waived the trade call fee and the technician came back out and put a new thermostat in and everything has been working properly since.

My home warranty sent them my way. Everything started out great. Technician was on time and very friendly. Got work completed on my furnace and put in a new thermostat. 33 days later the thermostat is not working properly and they won’t come back to fix it unless I pay another trade call fee to my HW company. I would not recommend since they won’t stand by the products they install or the work of the technician.

Appt was originally scheduled for 1230-1 was able to come out several hours before to answer questions about a heater in my shop and give a quote for repair. Then asked to see our heater inside and was intrigued to look it over, while doing that noticed that our filter needed changed out and did so on the house. I felt that the visit was very personal and the tech was very knowledgeable about what needed to be done but also wasn't trying to sell me anything that wasn't needed. Will definitely be using them in the future and will be recommending them to anyone for their AC and heater needs.

Service HQ did an outstanding job installing a new HVAC and cleaning all our duct work. Kudos to Kian and Javin on the installation and to Jeff and Tim for the ductwork. A timely and professional experience.