Williams Comfort Air - Heating Cooling Plumbing

Michael did a a very thorough annual checkup on our gas furnace heating system. The company is very good at communicating ahead of the appointment and in their promptness

Taha Ali was very professional and knowledgeable. He was thorough. Very patient with us when we ask questions.

Dominic and Gabe were excellent. Very professional, and informative. Both expressed their job satisfaction and interested in advancing.

We’ve been customers of Williams for years. The service is consistently good, reasonably priced, and the technicians friendly yet professional. We plan to use Williams for years to come.

The sales department and the installer were great. The installers arrived on time, explained all I needed and cleaned up. My problem is that there was no follow up with my purchase. I have had 3 service calls to the house with in a 45 days of the installation. Still no follow up calls to make sure everything is okay. In trying to get someone out was the biggest problem of all. They set up appointments, tell me that they will call 30 minutes before arrival but no phone calls and no one showed up during my 2 hour window. 2 hrs later (4 hours total waiting) I get a call saying that they had a service meeting and that all appointments were going to be late. Someone could have called. Next I referred my father to Williams and he had a new heating and air conditioning unit installed but no referral check has been set to me. The unit is working BUT the service and promises have me wondering. 11/15/18 Update... I finally got a call from Williams Comfort Air. They stated that a referral check is going to be mailed to me (that was 2 weeks ago.) Still no check. AGAIN the promise of Williams Air service is NOT there as promised. I was asked to set a service appointment for my furnace which I agreed to but they said it would be in late January? I explained that I would just use the company that I have always used, and they were able to change the date to the Friday after Thanksgiving.. I will be surprised if they show up.

6/19/2023 Several items to talk about. I called 3 weeks ago to have Williams do a check up on my air conditioner . Being they installed it, I thought they could do a normal check up. WRONG... I was told that I would have to wait unit the first week of August. I had One hour service at the house the next day.
SECOND: Williams has installed units in 3 of my family's homes. I suggested to my son to call and get a estimate for a new unit. The sales rep showed up, looked everything over, and told my son that he would be back with a written offer. 8 days later. NO ONE HAS SHOWED UP. I called Williams today and asked what kind of service is this and was told, "we don't show that we have been there> WHO was the person driving your company vehicle and why no records? Their service has dropped into the basement!!!

The guys was very respectful and very mannerly. Answered all my questions great. Did great work. Was very satisfied with them totally.

Had the best experience! Mike was fantastic and will definitely be using this company for all my HVAC needs!

Max was great, very professional, and very helpful. The whole team at Williams has always been great!

Great technician! Respectful of my property and my time. He thoroughly discussed his inspection process, answered my most basic questions and gave me suggestions and advice when needed. I was confident in the skill set and knowledge base he displayed and felt reassured he could handle any issues that might be detected while inspecting my furnace. I hope he stays with the company for many years to come.

Cody took care of the heating and humidifier maintenance, replaced a capacitor on the HVAC and ordered a new plastic insert for the humidifier. He was very professional and informative and did a good job.